FBA Operations Lead, IN FBA

Amazon. In’s Fulfillment by Amazon (FBA) team is seeking Superstar Investigation specialist to drive investigation of key processes and defects, along with driving data analysis, and supporting both our Merchant and Customer experience. FBA is a highly visible and strategic program within Amazon. This is a chance to work in an innovative team, participating in operational excellence, system support, process and design that span the entire company. Come help build a world class product with Amazon. In’s customer centric focus applied to the Merchant experience. Our teams' objective is to provide the capability for merchants to obtain the benefit of Fulfillment by Amazon, including all the superior performance of receive, store, pick, pack, ship, transportation and customer service.
The position is based in Bangalore.

Key job responsibilities
· Lead investigation and root cause resolution for high impact FBA Merchant and Customer Issues, and key programs
· Analyze huge data sets to arrive at specific problem statements around seller experience/program related issues.
· Create and implement SOPs for execution on weekly basis to solve for critical seller experience problems. Work to submit product ideas to drive SOPs at scale
· Report metrics related to the program and draw insights on key patterns/ problems.

Skills:

Strong business communication skills
Good working knowledge of MS Office
Deep dive, troubleshooting and innovation
Strong catalog knowledge

Ability to:
Multi task in a fast paced environment
Communicate clearly with both internal and external customers

Demonstrate:
Passion for delivering great customer experience
Strong inter personal & communication skills
Excellent listening skills
Excellent Data Accuracy skills
Eye for Detail
Commitment to meet Deadlines
Willingness to take initiatives