Manager, Accounts

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Van Buren Township, 40 West Main Street Van Buren, MI

Division: Air & Sea 
Job Posting Title: Manager, Accounts 
Time Type: Full Time

Summary

The Account Manager has responsibility for managing and growing the client relationship on one or more accounts under the direction of an Account Director or Client Partner. The Account Manager provides client and project team leadership, develops mid-senior level client relationships, and is regarded by the client as a trusted advisor. The Account Manager serves as the leader of a specific Critical Mass project team, which partners with a specific vertical client set. They are responsible for client satisfaction, account revenue growth, and overall business profitability in services delivery.

 

 

Duties and Responsibilities

• Manages account relationship with select client organization(s)
• Responsible for the success and satisfaction of the individual client relationships
• Grows the client relationship in terms of revenue generated and account profitability
• Develops position as confidante with senior managers within client organization
• Builds new relationships with senior managers within client organization
• Responsible for client satisfaction, while targeting 100% client reference-ability
• Capable of selling the complete range of company’s services
• Creates opportunities for deeper collaboration and interaction and reinforces the client's status as an innovative participant in the creation of cutting-edge solutions
• Provides leadership, support, and ongoing guidance to members of the project team
• Serves as the Company conduit and internal champion for client initiatives
• Provides Company's internal teams with appropriate insight into client's strategic business initiatives
• Maintains current knowledge of industry structure, trends, initiatives, and issues
• Good understanding of best practices and solutions across functions
• Understands marketplace dynamics and key players
• Oversees the development of detailed proposals and statements of work with the support of core team members
• Proactively sells and manages customer expectations and communicates project and profit risks to Company team and client

 

Educational background / Work experience

• Bachelor's degree or higher in one of the following areas: business, marketing, communications, e-business engineering, or computer science
• 5 years of Account Management experience in an Internet Marketing, Advertising, or Management Consulting discipline
• Relevant industry experience in Technology, Automotive, Retail, Travel and Hospitality, Financial Services or Consumer Goods.
• Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, and Internet Technologies

 

 

Skills & Competencies

• Demonstrated skills in managing fiduciary relationships including pricing, margins, discounting, cost factors, etc.
• Knowledge of programs, projects and knowledge management processes and toolsets
• Relationship management skills; demonstrated skills in negotiation and leadership
• Motivated self-starter able to work in a client environment with a remote team
• Demonstrated excellence in written and oral communications, including outstanding presentation skills
• Possesses a comprehensive and detailed knowledge of issues within e-busines