Technical Support Administrator

Job Overview:

The Support Admin reinforces the Technical Systems Integrations (TSI) team by ensuring that all incoming TSI requests are qualified and assigned in a timely manner. This Support Admin works closely with the TSI Team Lead and fellow TSI Agents, keeping target boards updated and reports accurate, ensuring the team stays on target. The role requires strong data entry, communication, and organizational skills.

Job Responsibilities:

• Maintain organized queues of incoming TSI requests and timely status updates

• Keep a working knowledge of TSI configuration rubrics, maintain the queue for configuration agents Work with configuration agents to uphold established SLAs

• Update notes into Salesforce CRM for all customer- or sales-related interactions regarding any TSI discussion Work closely with the sales team to address questions regarding TSI process Evaluate customer information to determine policy adherence

• Help maintain accurate customer records and department procedures; keep forms current and efficient Prepare and distribute daily, weekly & monthly TSI-related reports

• Contribute to process improvements and adherence Provide excellent customer service while doing all of the above

Job Requirements:

• Experience with data entry

• Strong communication & organization skills

Why Work With Us?

In addition to competitive salaries and generous benefits, ExploreLearning offers an exciting and dynamic working environment in which creativity, teamwork and professional growth are valued and rewarded. Our award-winning online programs bring engaging and effective instructional strategies to K-12 classrooms around the world. Over the course of the last 20+ years, we’ve received numerous awards from some of the worlds most respected education organizations, and were recently named one of the Best Places to Work in Virginia.

To learn more about our organization and the exciting work we do, visit us online.

Remote First Work Environment 

Our Remote First approach gives employees the flexibility and trust they need to effectively balance work with life. It creates a culture in which all employees are valued and where success is measured in results. It allows us to work collaboratively, inclusively and for greater positive impact, regardless of our individual locations.

If you will be working remotely, either occasionally or on a permanent basis, you must have a reliable internet connection through a cable or fiber-optic broadband service with minimum speeds of 10 Mbps download and 5 Mbps upload.

The successful candidate will be expected to actively participate in video-based interviews during the recruiting process and ongoing virtual meetings with their camera on, as part of their role.

As part of our Remote-First benefits, Cambium offers reimbursement to help cover the cost of setting up your home or remote office.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, age, religion, sex (including pregnancy, gender, gender identity/expression, or sexual orientation), national origin, protected veteran status, disability, or genetic information (including family medical history).

We will provide reasonable accommodations for qualified individuals with disabilities.  If you need to request an accommodation during the recruiting process, please contact px@cambiumlearning.com.