UX Designer Lead, Managing Consultant

Job Family:

Digital Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

User Experience (UX)/User Interface (UI) Managing Consultants are instrumental in creating impactful digital experiences and products for our commercial and public sector clients.  They advise our clients on user experience, user interface design, and customer engagement strategy. User Interface Designers lead client engagements through end-to-end design and development of digital products, including websites, applications, and other interactive touchpoints. Depending on the specific project and client need, designers may be asked to work in a diverse set of focus areas, including customer experience, human-centered design, user experience design, user interface design, change management, requirements management, and/or project management.  Designers are also expected to provide strategic consultative support to client engagements, including business analysis, communication planning, stakeholder engagement, strategic planning, process improvement, and performance management to deliver top-notch products.

Managing Consultants also serve as Managers in the practice and are directly responsible for managing 2-3 consultants, leading practice initiatives (such as team building, all hands meetings, onboarding of new team members, and recruiting), and actively lead business development activities through proposal writing, sales meetings, and pipeline management.

Candidates will be evaluated on their experience and ability to delivery on client projects and on core consulting skills, including:

Client Delivery

• Ability to identify and develop solutions to meet client needs
• Ability to build solid relationships and become a trusted advisor to clients
• Maintains awareness of client environment, culture, challenges, and areas for improvement
• Maintains external environmental awareness of legislation, regulations, and policies that may impact the client
• Demonstrates flexibility in prioritizing and completing tasks

Core Consulting Skills

• Ability to structure and develop quality client deliverables
• Demonstrate a depth of analysis and critical thinking
• Demonstrates ability to leverage and tailor various industry methodologies and frameworks to the needs of clients
• Experience participating in business development opportunities and pursuits

Exemplify Professionalism & Teamwork

• Understand firm capabilities and solutions
• Lead with quality, including creating high quality work products and deliverables
• Provide guidance and feedback to team members

What You Will Do:

Conduct user experience research (UX) (35%)

• Define, lead, and manage workstreams as part of a larger engagement
• Develop work products from start to finish (from brainstorming and framework development to final edits and end-product) based on client requirements
• Lead user research, using quantitative and qualitative methods

Lead User Interface design, with a direct focus on designing websites and other digital products for a large federal client (35%)

• Create and refine wireframes, mockups, and prototypes
• Lead usability testing through interviews, surveys, card sorting, and other techniques
• Understand and communicate user accessibility concepts and best practices
• Utilize style guides and components to design multiple iterations of potential webpages and other digital designs for client input and collaboration
• Develop impactful visualizations, presentations, and client briefs

Support Client Engagement & Consulting Activities (20%)

• Provide consultative input and guidance for both design-related and non-design-related topics by learning about client specific subject matter and applying it to work
• Participate in requirements elicitation and elaboration, providing an experience design point of view and recommendations
• Develop trusted relationships with clients
• Develop communications for internal and external client stakeholders
• Provide weekly status updates on project progress to project manager and/or client

Support team and firm growth (10%)

• Support business development activities, including creating marketing collateral, writing and reviewing proposals, and participating in sales meetings as subject matter experts (SME)
• Write thought leadership, including white papers and research briefs on a variety of topics
• Present solutions to both internal and external stakeholders to build individual network and increase opportunities to grow business by expanding capabilities for specific practice areas<