Client Relationship Rep I

Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn. 

 

When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards  we’ve won for shipping to, from, and within Canada.

 

Purolator International provides a “Best in Class” Total Rewards package to employees and their families.

 

•      Medical & Prescription Drugs (80%+ premium paid by Employer)
•      Employer Funded Health Savings Account (H.S.A)
•      Dental and Vision plans
•      Employer funded Short/Long Term Disability & Life Insurance 
•      Accident, Hospital & Critical Illness Plans 
•      Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
•      Annual Bonus Incentive Plan
•      Paid Time Off Including: 10 Vacation Days, 7 Sick Days, 4 Personal Days
•      Paid Holidays
•      100% Paid Extended Parental/Maternity Leave Program
•      100% subsidized pay Military/Reserves Leave Program
•      Tuition Assistance
•      Wellness Program
•      Identify Theft Protection Discount Program
•      Pet Insurance Discount Program

 

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.
 

Description

Summary

The Client Relationship Representative delivers on the promise Purolator International makes to our customers and our customers make to their customers. This position is the account management primary point of contact for customers for all items related to the pickup, customs clearance, delivery, billing, track/trace, Accounts Receivable, IT, reporting and operations components for the freight customers give to Purolator International.

The primary role and responsibility is to be responsive and accessible to your designated group of customers, as well as to cover for other Customer Specialists within and across the district when needed. This role also supports customers who may call into the line for service.

 

Schedule: Hybrid – 3 days in the office

Monday – Friday, 8:30am -5:00pm 37.5 weekly hours

Responsibilities

• Reporting & customer facing service reports
• Track and manage weekly service exceptions, end delivery report
• Complete internal and external reports within set deadline
• Monitor each customers aging to reach out to the Collections Analyst to see how can assist when the amount past due
• Provide insight and advice to various departments and roles within the organization around PI’s customer needs; shipping patterns; challenges, etc.
• Develop key external relationships with each assigned customer - serve as the day-to-day point of contact/face of PI using both verbal and written communication
• Understand, identify, anticipate, develop, and manage processes and issues which impact or affect internal and external customers
• Develop key internal relationships in the Transportation, Operations, Finance, IT, Sales, and Customer Service areas using both verbal and written communication
• Track unbilled Accessories; PF Unbilled PRO’s; Finalizing HWBs & Determining PWB costs to ensure PI recovers all revenue.
• Support onboarding process and stabilization of new customers
• Monthly proactive calls to each customer confirming customer satisfac