Sr. Product Quality & Safety Assurance Engineer

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.

• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.

• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

About Petco:

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Essential Job Functions:

The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Collaborate and provide quality assurance input and solutions throughout the Product Development and Life Cycle process by participating in appropriate and timely cross functional meetings.
• Collaborate with certified global 3rd-party labs and internal stakeholders to create and maintain standard protocols for all private brand products.
• Develop valid, repeatable and cost-effective test methods. On-board new and assist current vendors in understanding Petco protocols and standards as well as all QA requirements. 
• Provide interpretations and communicate quality expectations early in the product development process.
• Apply appropriate test methods to test private brand products at various stages of development, and report results to Product Development team to improve the products. 
• Conduct research and use risk analysis tools such as failure modes and effects analysis (FMEA) as necessary during design reviews to minimize quality and safety issues experienced in the field.
• Review products during development product lifecycle and resolve issues to minimize delays in testing and get approval required to release purchase orders for shipping. 
• Collaborate with Product Development, Global Sourcing, Petco China Sourcing Office, cross functional teams and vendors on all products, testing and manufacturing issues.
• Review QA processes, audit reports and applicable government certifications for factories. 
• Review reports that demonstrate compliance of products. 
• Assure compliance with appropriate protocols and reconcile issues with direction from QA Manager.
• Monitor and analyze all feedback from internal teams (Customer Relations, Risk Assessment, Stores, Distribution Centers, etc.,), determine cause, partner with appropriate parties to develop solutions, and ensure corrective action is implemented in a timely manner.
• Identify patterns of unsatisfactory vendor performance (repeated failures in testing, late testing or shipping, excessive field complaints.) to facilitate and implement correction action plan to improve performance.
• Assist QA Manager in implementing process improvements for the Private Brand Quality Management System.
• Collaborate with QA Team for review of new suppliers or changes in facilities. 
• Ensure list of approved vendors and supporting documentation is maintained and accurate.
• Conduct supplier approval process by reviewing new and existing vendor documentation, conducting risk assessment, visiting as necessary, and providing recommendation for engagement, exemption, o