Temporary Program and Business Development Coordinator, Fundraising Academy

Compensation Range:

Hourly: $22.20 - $28.86

Position Summary

The Program & Business Development Coordinator, Fundraising Academy provides comprehensive program and business development support to the Fundraising Academy team. The Coordinator contributes to business development and client management activities, while also supporting educational initiatives and maintaining key products such as the monthly webinar series, certificate programs, and Online Learning Portal. They provide general administrative support including scheduling, leadership calendar coordination, expense report processing, and upkeep of the program’s cloud-based filing system to support continued client service and business development progress. The incumbent also supports program development and delivery, partnership and program deliverables, curriculum updates, product development, and other special projects. In addition, they assist with prospecting efforts that support business development goals.

Essential Functions:

Program Support

• Supports scheduling, preparation, delivery, and execution for Fundraising Academy’s entire product line of in-person and virtual conferences, events, certificate programs, trainings, and monthly webinars/workshops, including securing speakers and providing tech support.
• Provides support for all digital products including but not limited to uploading and editing content, supporting product review and improvements, running data and analytics, and attending relevant product meetings.
• Conducts discovery, implementation, and post-training communications to ensure client satisfaction and program fidelity.

Business Development, Customer Engagement, and Partner Support

• Supports the Program Manager with the coordination of partnership deliverables and deadline achievement.
• Assists with proposal development and expansion planning in new markets. Conducts business development and product research to support and inform Fundraising Academy’s partnerships, sales, and product strategies.
• Coordinates partner and client onboarding including but not limited to client support, CFRE alignment, curating customer feedback, and aiding clients in product selection.
• Contributes to lead generation through live and post-event engagement by monitoring and participating in webinar and workshop chats and reviewing recordings and transcripts to identify warm leads for follow-up.
• Assists Fundraising Academy leadership in business development efforts including but not limited to prospect identification, research, and pipeline management.

Marketing and Communications

• Assists with the scheduling, development, and management of marketing content (e.g. blogs, posts, campaigns, promotional materials, emails) by collaborating with the marketing team, Fundraising Academy team, and internal and external stakeholders.
• In collaboration with marketing team, contributes to Fundraising Academy’s digital presence across social media platforms and supports promotional strategies for programs, events, and campaigns such as social takeovers.

Administrative Support

• Collaborates with a cross-functional team across multiple business units. Proactively establishes, participates in, and maintains a working relationship with field staff, program leadership, and support team, and leads efforts to drive excellent client experience and improve customer satisfaction.
• Provides high-level, individualized administrative support to Fundraising Academy team members, including scheduling, expense reimbursements, and other administrative duties as needed.
• Coordinates with the Shared Services team to support the end-to-end processing of contracts and invoices, inventory management, and reporting, acting as the steward and point of contact for clients as needed.
• Leads monthly data collection and reporting activities.
• Manages the Fundraising Academy program calendar and team calendars as needed.
• Manages inputting and maintenance of Fundraising Academy data in Salesforce, including customer and partner information, and conducts all required reporting.
• Manages the program inbox and phone system; fields customer support inquiries between staff and customers/partners.
• Supports the development of and maintains a database of presentations, proposals, marketing materials, curriculum materials, and partner resources.
• Supports special projects, pilot programs, and ne