Senior Manager of Workforce Management

Entity:

Customers & Products

Job Family Group:

Retail Group

Job Description:

High-Visibility Role Modernizing Workforce Management at National Scale

TravelCenters of America (TA), part of bp, operates 270+ travel centers, restaurants, and truck service locations nationwide. With new executive leadership and a multi-year transformation underway, TA is modernizing operations, investing in workforce systems, and elevating the culture.

We are hiring a Senior Manager, Workforce Management to build and run TA’s enterprise labor planning strategy across convenience retail, restaurants, truck service, and site operations. Reporting to the Head of Operations and leading a team of seven, you’ll modernize forecasting, scheduling, and WFM technology while driving consistent labor performance across a large, multi-unit environment.

You’ll join at a pivotal moment with strong executive sponsorship and the mandate to upgrade systems, improve accuracy, and introduce next-generation workforce practices. This role blends hands-on operational leadership with enterprise-wide strategic impact.

Location & Travel
This role can be based in Chicago, Cleveland, Louisville, or Houston. We operate a hybrid work model and this role will require travel up to 25% annually, including regular visits to the Cleveland headquarters and field locations

What You Will Lead

In this role, you will be empowered to:

• Lead TA’s enterprise Workforce Management strategy and execution across 270+ retail, restaurant, truck service, and site operations.

• Ensure safety is embedded in all labor planning, deployment, and system optimization decisions. Supporting a safe working environment is critical for all employees.

• Improve forecasting accuracy, scheduling efficiency, and labor utilization through data-driven workforce planning.

• Guide and develop the WFM team, fostering strong capability in analytics, planning, and continuous improvement.

• Partner with Operations, Finance, People & Culture, Hospitality, Truck Service, Safety, and Technology to align labor plans with business goals, budgets, and demand patterns.

• Advance WFM technology, system configuration, and labor models, ensuring critical updates drive meaningful operational impact.

• Drive large-scale optimization projects focused on improving labor management systems and processes, ensuring alignment with business priorities and resource allocation.

• Use historical data and operational trends to recommend strategic actions that strengthen labor deployment and performance.

• Provide clear reporting and insights to senior leadership, serving as a key point of contact for WFM strategy and results.

• Champion change management, ensuring smooth adoption of new tools and processes across the national network.

• Mentor and develop the Workforce Management Manager and wider team, fostering a culture of innovation, collaboration, and continuous learning.

What You Bring

• 10+ years in Workforce Management, Operations Strategy, or Labor Planning in a large, national, multi-unit operation (retail, hospitality, travel centers, trucking, restaurants).

• Experience leading WFM teams and scaling processes across distributed operations.

• Strong forecasting, scheduling, and WFM systems expertise.

• Confident working with senior leaders and field operators.

• Data-driven, clear communicator, and comfortable navigating transformation.

• Ability to adapt to rapid changes and drive innovation in multi-site workforce planning at scale.

• Experience with Lean Six Sigma (LSS), process improvement or project management methodologies is helpful.

• Leadership aligned to TA and bp values of leading with integrity, prioritising safety and accountability, showing empathy, fostering talent, collaborating to win together, and continuously innovating.

Your expertise can directly shape how TA runs today—and the company we become tomorrow. If this sounds like your next move, we’d like to hear from you.

How much do we pay (Base)? USD 120,000.00 - 180,000.00

*Note that the pay range listed for this position is a genuinely expected and reasonable estimate of the range of possible base compensation at the time of posting. 

This position is eligible for US Benefits – Core. This position offers paid vacation depending on your years of relevant industry experience and will range from 120 – 240 hours of vacation per year for full time employees (60 - 240 hours of vacation per year for part time e