Student Account Services Manager

Title: Student Account Services Manager

Department: Fiscal Operations

Number of Positions: 1

Classification: 3/On campus

Position #: 100890

Type of Appointment: Full-Time

Pay Rate: $68,870 - $86,580/per year. Pay will be determined based on related work experience above required. To be considered in determining pay, all related work experience must be listed on the application.

Required Documents Needed to Upload at Time of Application: Resume, transcripts and three professional references.

Reference check requirements: 

Supervisory roles: two (2) current or former supervisors and one (1) current or former direct report

Personal references (friends, clergy, customers, relatives) are not considered acceptable references)

Position Summary: This role is responsible for the assessment, collection, disbursement and reporting of student tuition and fees. This position must ensure all student and nonstudent accounts are invoiced accurately and timely and all funds are collected securely in adherence to any applicable Tennessee Board of Regents, state, federal and payment industry regulations.

Essential Functions:

25% Supervise the cashiering function of the college. Assign tasks to, train and review performance of three full time employees. Reconcile and monitor student accounts and assist students with any tuition/fee related problem. Design and maintain publication and webpage information for tuition/fees and other cashier processes. Create and submit 1098T forms to students and the IRS. Serve on registration and enrollment management committees.

25% Supervise the accounts receivable function of the college. Assign tasks to, train and review performance of two full time employees. Reconcile and monitor billing and collection processes for student tuition/fees, third party scholarships/contracts and general non-student receivables. Audit billing files and communicate with students, staff and the general public on receivables issues.

15% Monitor control settings and coordinate upgrading and management of the college’s cashiering software, Touchnet and Workforce & Community Development cashiering software, Xenegrade. Verify feeds from cashiering software packages are received in the Banner system and deposits and reconciliations are performed accurately and timely. Ensure all college receipting functions are compliant with TBR, PSCC and Payment Card Industry-Data Security Standards regulations.

10% Perform database management of Banner Student AR rule and validation tables. Supervise the maintenance of detail code, third party contract, fee waiver and exemptions tables. Set up refund and fee assessment tables for each term. Perform testing with registration module to ensure accurate assessment of student tuition and fees.

10% Perform expunge of students for non-payment of fees from classes and oversee communication processes to students for fee payment deadlines and expunges. Coordinate with Financial Aid Director and Assistant Vice President of Enrollment Services dates for communications and messages and the execution of the expunge process.

5% Review and approve or deny student financial refund appeals. Counsel and assist students with the refund appeal process. Coordinate appeals and appeal decisions with Enrollment Services, Records, Counseling and Vice President of Academic Affairs.

5% Supervise the disbursement of student refunds due to students as a result of adjustments in tuition and fee charges or awarding of local, state or federal financial aid programs. Ensure funds are disbursed timely in accordance to federal and state regulations. Provide support to the Functional Support Technician during heavy refund periods and absences

5% Perform fiscal year end processes in Banner AR. Reconcile and code entries to clear accounts. Prepare fiscal year end reports.

Note: The College reserves the right to change or reassign job duties, or combine positions at any time.

Key Results Areas:

Must accurately maintain tables for fee assessment and calculation of refunds for dropped classes for more than 15,000 student accounts annually.

Oversees the receipt of all monies by the college including: student payments, tuition and fee payments from third party contracts and outside scholarships of more than $18 million annually. The Student Account Services office also receipts all non-student payments to the college, including financial aid awards, Workforce & Community Development revenue, monies