Delivery Driver Medical Equipment Patient/Customer Service Technician

Description

We are seeking a dedicated Patient/Customer Service Technician - Local Medical Equipment Delivery Driver who wants to be part of a company who makes a difference in Veteran’s lives.

1. Position is responsible for the delivery, set up, and maintenance of respiratory equipment, oxygen, and supplies, and the instructions to patients and/or caregivers concerning proper use and maintenance of equipment in a company provided vehicle.

2. Position is also responsible for providing customer service over the phone/computer and in-person to patients and referral sources in office like setting.

*Mandatory on call hours every other week [bi weekly] (after business hours &/or weekends)

Essential Duties and Responsibilities

- Mandatory on call hours every other week [bi weekly] (after business hours &/or weekends)

- 90 DAY EVALUATIONS completed ON JOB PERFORMANCE - wage increases are determined on annual reviews.

- Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local laws and regulations

- Delivers, sets up and maintains equipment at the delivery address using company vehicle

- Processes paperwork-confirm tickets, inputs new patient set ups and assembles charts

- Communicates with patients and referral sources both verbally (on the phone) and in writing to ensure patient questions and concerns are processed.

• Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
• Provides service for walk-in patients
• Coordinates verification of VA Benefits
• Prepares tickets for daily routes
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instruction, route sheets, etc.
• Complies with applicable laws and regulations
• Develops and maintains a working knowledge of current VA, insurance regulations, and FDA/DOT and Joint Commission guidelines
• Adheres to the guidelines established in the ‘AMME Way’
• Builds relationships with patients and/or caregivers
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
• Encourages patients and/or caregivers to complete the Customer Perception of Care survey
• Maintains assigned company vehicle in a clean and safe working condition
• Observes additional needs that the patient may have and reports to management during morning mee ng
• Properly cares for & uses electronic tablet that is assigned for job duties
• Provide clear instructions to patients and/or caregivers to ensure understanding of equipment
• Reports equipment hazards and/or product incidents as required
• Safeguards patient’s Protected Health Informa on and adheres to all HIPPA privacy regulations
• Works with location personnel to coordinate deliveries

Other Duties and Responsibilities

· Adheres to company policies and procedures in regards to using personnel protective safety equipment

· Performs other duties as required.

Supervisory Responsibilities: None

Requirements

Employment is contingent on:

• Background investigation (company-wide)
• A Drug screen
• Valid driver’s license in state of residence with a clean driving record

Education and/or Experience

• High school diploma or GED equivalent
• 3 year’s delivery experience
• Experience working in healthcare, home health or the medical field Strong customer service background
  
  

Competencies

· Decisiveness - Exercises good judgment by making sound and well-informed decisions. Is proactive and achievement oriented.

· Customer Service - Understands, meets, and exceeds customer expectations while seeking information to better understand internal and external customer needs and requests.

· Personal Accountability - Accepts responsibility for own work and documents and resolves issues while completing tasks.

· Reliability & Productivity - Attendance including timeliness in arriving to / departing from work, as well as, returning from lunch and breaks. Meeting schedules and deadlines; punctual and present.

· Resourcefulness - Uses available resources in day-to-day operations and