Senior Onboarding Specialist

Our mission is to connect and optimize the world’s commerce. That means the whole world. So we’re determined to nurture our culture of meritocracy where everyone can thrive, no matter what we look like, where we’re from, how we grew up, whom we love, the nature of our faith, or how our bodies or minds work. We’re committed to achieving equity in treatment and opportunity for everyone, where people are judged on the merits and quality of their work.

It all starts with people. Inside every company, behind every brand­ - while business success is often measured in profit, it has always been powered by people. We firmly believe people are the heart of any organization - including our own. That’s why a career here provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside and out. 

 

Position Summary:

ChannelAdvisor seeks a smart, enthusiastic, detail-oriented Senior Onboarding Specialist to be a key member of our terrific Services Team! 

The Senior Implementation Specialist will act as a key liaison to assist both customers, and team members, with the setup, customization, and optimization of their ChannelAdvisor accounts.  A primary responsibility will be with ChannelAdvisor software launches, taking on the more complex customer configurations and customization Launch Projects for both Self Service and Managed Services. 

 

Responsibilities: 

•  Act as a primary client point of contact during the launch phase. 
• Act as product SME for Implementation Team. 
• Deliver predefined and dynamic training sessions to client user group(s) using established training methodology customized to meet specific customer needs. 
• Assist customers with configuration and troubleshooting during their implementation. 
• Develop, refine, and maintain training processes and procedures for supported applications. 
• Provide accurate and timely status reporting for all client contact; 
• As needed, support the sales team in a technical/implementation capacity by helping to communicate the Implementation methodology during pre-sales activities. 
• Provide feedback to Product Management for product features and enhancements. 
• Transition clients to the ChannelAdvisor Support team following the implementation phase. 
• Ensure all implementations are completed on time and within budget.   
• Provide expertise for cross-training others within the company.
• Provide feedback and expertise for the development of additional client resources like videos and webinars, as well as support the delivering of them.
• Escalate client launch issues as appropriate, using all resources available prior to an issue being escalated. 

 

Requirements:

Minimum Qualifications: 

• 8+ years of successfully Launching ChannelAdvisor customers on our software
• At least 5 years in ChannelAdvisor Fulfillment Services 
• At least 10 years of experience with eBay 
• At least 10 years of experience in Automotive Category 
• Expertise in scoping custom work orders 
• Experience in developing software training curricula. 
• Strong working knowledge of HTML, Excel, FTP Clients and web browsers. 

Preferred Skills 

• The ability to present ideas effectively to individuals or groups. 
• The ability to change direction of presentation to suit the needs of the audience. 
• The ability to manage multiple initiatives in a fast-paced environment. 
• Possess an entrepreneurial spirit and be regarded as a self-starter. 
• The ability to comprehend highly configurable software and determine how it should be customized for varying businesses. 
• Strong oral and written communication skills; the ability to communicate technical information to both technical and non-technical audiences . 
• The ability to adapt and effectively handle and adjust to changes in priorities and assignments. 
• The ability to build customer relationships, as well as take responsibility for customer satisfaction and loyalty. 
• Experience with remote based training tools (WebEx, Goto Meeting, or Live Meeting) a plus. 

 

What it’s like to work at ChannelAdvisor, a CommerceHub Company

We take a whole-person approach to engage and support our global team. We believe the diversity of our global team is an advantage. If you’re curious, innovative, determined, and customer-focused, then you’ll love the challenge and rewards of collaborating as a team to help our customers win. We offer competitive compensation programs that recognize your hard work and results. Beca