Technical Customer Support Associate | Night Weekend and Bank Holiday Shifts

<p>At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple.</p> <p>The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf.</p> <p> </p><p><strong><span><span>What you’ll do at </span><span>Jamf</span><span>:</span></span><span> </span></strong></p> <p><span>At Jamf, we empower people to be their best selves and do their best work. The Technical Customer Support Associate works in the <strong>night 12-hour</strong> shifts. The shift work includes working only during </span><strong><span>weekends (Friday, Saturday and Sunday) and Bank Holidays 8 pm – 8 am</span></strong><span>. This is <strong>a full-time</strong> position. <span lang="EN-US">The Technical Customer Support Associate works within the Technical Support department to provide support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Customer Support Associate provides direct assistance to Jamf product users and is responsible for fielding customer inquiries via phone, chat, email, among other outreach methods directly from customers, as well as delivering technical and account support to Jamf customers with an emphasis on first-touch issue resolution.</span></span></p> <p> </p> <p><span>This role is remote in </span><strong><span>Poland</span></strong><span>. We are only able to accept applications for those based in </span><strong><span>Poland</span></strong><span> and have sponsorship to live and work in </span><strong><span>Poland</span></strong><span>.</span><span> </span></p> <p><span> </span></p> <p><strong><span><span>What you can expect to do in this role:</span></span><span> </span></strong></p> <ul> <li>Provide timely and accurate responses to customer inquiries via chat, email, and phone.</li> <li>Deliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow steps.</li> <li>Ensure that customer requests are handled effectively and escalated when necessary.</li> <li>Develop an understanding of Jamf products, including features, functionality, and best practices.</li> <li>Ensure a positive customer experience by handling interactions with professionalism and empathy.</li> <li>Stay current on new product features, technologies, and industry trends to provide the best possible support.</li> <li>Participate in ongoing training sessions to improve service quality and technical knowledge.</li> <li>Other duties as assigned.</li> </ul> <p><span> </span></p> <p><strong><span><span>What we are looking for:</span></span><span> </span></strong></p> <ul> <li><span>Fluency in English is a must (B2/C1).</span><span> </span></li> <li><span>Communication level in any second language (German/ Spanish/ French/Japanese/Chinese) is nice to have. </span><span> </span></li> <li>Strong problem-solving abilities with a customer-first mentality.</li> <li>Basic technical knowledge and an aptitude for learning new software systems.</li> <li>Excellent communication skills, both written and verbal.</li> <li>Experience with CRM and support tools (e.g., ServiceNow, Intercom, or similar).</li> <li>Familiarity with basic troubleshooting methods and diagnostic tools.</li> <li>Ability to work in a fast-paced environment and handle multiple tasks simultaneously.</li> <li>Empathetic and patient in dealing with customer issues.</li> <li>Highly organized, with attention to detail and accuracy.</li> <li>Self-motivated with a proactive approach to resolving customer issues.</li> <li>Passion for learning and staying up to date with the latest technologies and trends.</li> <li>A team player who can collaborate effectively across departments.</li> </ul> <p><span>#LI-Remote </span></p> <p><strong><span><span>Why </span><span>Jamf</span><span>?</span></span><span> </span></strong></p> <ul> <li>Named a 2023 Best Workplaces for Women™ by Great Place to Work<strong> </strong>and Fortune Magazine.</li> <li>Named a 2024 Best Companies to Work For by U.S. News.</li> <li>Named a 2024 Newsweek America’s Greatest Workplaces for Parents &amp; Families.</li> <li>Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®</li> <li>We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.</li> <li>Our Support teams are the technical experts solving problems big and small for our loyal customer base. Tech support is human support and you will kn