Legal Operations Specialist

Elastic is an open source search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co

The Legal Operations Specialist will report directly to the Director of Legal Operations (a member of the Legal senior leadership team) and will join a Legal Operations team of two in playing a critical role in further enabling the operations of the legal team and strengthening the partnerships between legal and the business. In this role, responsibilities will include a variety of operational activities, which may grow over time, including the ownership of Outside Counsel Management, including the end-to-end eBilling process, assisting with vendor management, data analysis, knowledge management (i.e., legal team newsletter creation and dissemination, as well as the team Wiki and Website), contract management, and other department initiatives. This role requires a deep understanding of legal billing systems, a proactive approach to enhancing the overall legal operations of the department, and is ready to bring new ideas to the table.

Outside Counsel Management

• Coordinate and run the legal department's Outside Counsel Management Program, including eBilling platform, ensuring accuracy, compliance and efficiency and helping to resolve discrepancies and optimize cost management
• Manage the onboarding of legal vendors
• Work effectively, and collaboratively, across the legal department, as well as with other internal and external stakeholders
• Ensure compliance with legal and business standards
• Ensure monthly accruals are submitted by outside counsel and other vendors
• Support the Legal and Finance team to resolve billing discrepancies, in analyzing metrics, preparing reports, and providing the subsequent data to various team members
• Develop e-billing enablement for team members, including training on policies and procedures that will result in a highly skilled and effective team

Other responsibilities

• Champion legal knowledge management; continually curate and manage a repository of company forms, agreements, and templates for accuracy and relevance
• Proactively manage and update Legal Wiki, including provisioning users with access
• Maintain and improve Legal Drive organization and ensure proper access
• Management various Legal department memberships
• Assist the Legal Operations team with the onboarding and offboarding of team members
• Coordinate and handle legal projects, ensuring alignment with organizational goals and timelines
• Propose new insights to improve the efficiency of the team by using data driven statistics
• Continue to build more proactive activities into our daily internal processes
• Provide back-up support for contract management
• Assist in identifying and promoting Pro Bono activities

Skills/Qualifications

• Bachelor's degree (preference in law, economics, finance or business) or equivalent professional experience
• 4+ years in legal operations or a similar operational role
• Demonstrated expertise with Outside Counsel Management & eBilling tools
• Understanding of technical systems and tools commonly used by legal departments and highly motivated to stay updated on the latest
• Strong analytical, problem-solving, and communication skills. Clear and persuasive communication, verbally and written
• Strong attention to detail and dedication to excellence
• Strong organization and time-management skills
• Ability to work effectively in a fast-paced environment and within an organization experiencing growth
• Experiences with implementing software platforms, specifically eBilling
• A true teammate with a "no task is too big or too small" mentality, willing to chip in and collaborate at all levels to achieve team goals
• Demonstrated experience working proactively and independently, meeting deadlines, and delivering on projects and tasks

Preferred Qualifications

• Experience in a technology company or other legal experience
• Experience working with Microsoft Office, Google Suites, Salesforce, Netsuite, Smartsheet and many other operational tools, demonstrating technical agility and the ability to implement and manage such tools

Compensat