Staff Software Engineer

About Us:

Productboard is where innovation meets impact. As a Unicorn company valued at $1.7B, we're revolutionizing product management with our platform, trusted by industry giants like Microsoft, Zoom, and UiPath. Our global presence spans from San Francisco to Prague, embodying a culture of agility and expertise.

Our culture is our cornerstone. We've cultivated an environment where your voice matters, your work impacts global product development, and your growth is paramount. Our outstanding eNPS score of 93 reflects our commitment to employee satisfaction and our deeply embedded values of empowerment, transparency, and continuous improvement.

About the Role:

The Insights Experience team at Productboard manages a platform that gathers user feedback from interviews, emails, support tickets, and direct customer responses. This platform is important for setting Productboard apart in its market by making sure our customers really understand what users need.

As an engineer in this team, your job is to build and improve this platform. This is crucial for keeping us competitive and making sure our products meet our customers' needs. You'll do more than just code; you'll need to understand how your work helps our customers and influences our product direction.

You'll work with different functions, like product managers and designers, to bring your technical skills and understanding of product development together. This role is about making a real difference in how we build products and coming up with practical solutions that matter to our users.

This role is based in our San Francisco office with an office-centric hybrid schedule. Along with most people at Productboard, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays every week and have the option to work from home on Wednesdays and Fridays when the context allows for it.

What You'll Achieve:

• Develop the Core Product: You'll have a significant hand in building and refining our user-facing product. Your work will directly impact our users as you ship your contributions to production regularly, ensuring the product's performance, scalability, and robustness. You’ll enjoy the freedom to direct your work and share ownership of the product.
• Develop Across the Entire Tech Stack: Craft robust backend systems using technologies like Ruby and Kotlin, and create intuitive frontends with React and Typescript. Your work will bridge server and client sides, making our product more efficient and user-friendly.
• Tackle Complex Challenges: Bring your creativity to resolve challenging technical issues and be involved in every phase of feature development – from concept to implementation and beyond.
• Collaborate Cross-Functionally: Work alongside product managers, designers and other partners. Your collaborative efforts will be essential in delivering impactful results and engaging in the dynamic product development process.
• Gain Customer Insight: Dive into customer experiences to gain valuable insights, driving user engagement and shaping new features. Your work will make our product more engaging and personalized, resonating with our users' needs.
• Professional Growth: Experience personal and professional growth through diverse learning and developmental opportunities within the role.

Skills You'll Bring:

• Proven Engineering Experience: You bring over 5 years of engineering experience, demonstrating a history of developing world-class product experiences within a team. Your track record shows significant contributions in engineering roles.
• Pragmatic & Business-Oriented: Your focus is on balancing craft, speed, and business impact. You make informed decisions, choosing the right technology based on practical tradeoffs rather than chasing trends.
• Strategic Problem-Solver: You excel at breaking down complex problems into manageable solutions, considering both technical and business implications. Your ability to iterate swiftly on new ideas and adjust your approach with emerging information stands out.
• Skilled in Quality User Interface Creation: You excel in collaboratively creating and sustaining user interfaces that captivate a broad audience, leveraging web technologies including HTML, CSS, TypeScript, and React. Your expertise includes extensive experience in efficiently scaling UIs to accommodate rapid growth and changing demands.
• Familiar with Scaling Systems: You possess a thorough understanding of how different system components, from the user interface to the data model, work together. Your technical skills incl