Vice President, IT Operations - PIH Health / Whittier, CA

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

***VP IT OPERATIONS – PIH

Whittier / La Mirada, CA-based Role 

 JOB SUMMARY

The purpose of this role is to service this customer at the highest level possible.

Are you a seasoned IT leader looking to make a significant impact on a growing healthcare system? PIH Health, a leading regional healthcare provider serving over 2.1 million residents in Los Angeles and Orange Counties, seeks a Vice President of IT Operations to oversee all aspects of information technology for our three-hospital system.

In this managed services engagement, you will be responsible for the day-to-day operations of IT while also executing our technology strategy. You’ll oversee all aspects of IT infrastructure, systems and operations. You will partner with business leaders to identify opportunities for improvement, implement innovative solutions, and ensure our IT systems meet the needs of our hospitals and ambulatory locations.

Home | Altera Digital Health (alterahealth.com) 

About Us | PIH Health

KEY RESPONSIBILITIES

Service Delivery 

• Develop and execute strategic IT plans for business growth by leading and managing a team of 160+ IT professionals across core infrastructure, clinical & financial applications, desktop services, analytics & integration, IT security, and the enterprise program management office.
• Collaborate with stakeholders to identify business needs, optimize processes, implement creative solutions and measure results.
• Oversee the design, implementation, and maintenance of a robust and scalable IT infrastructure, including networks, servers, storage and cloud services.
• Ensure the availability, performance, and security of all IT systems and services, including disaster recovery. Minimize downtime and mitigate risks.
• Understand the corporate environment and propose solutions aligned with business metrics.
• Provide effective IT services for PIH hospitals and ambulatory locations. Manage and develop client relationships, resolving client issues effectively.
• Integrate client service with software engineering to improve application usability.
• Manage day-to-day operations, including monitoring, troubleshooting, and resolving issues.
• Develop and review backup & disaster recovery plans.
• Enforce IT security best practices, including risk management, threat detection, incident response, and compliance. Ensure security of information systems, communication lines, and equipment.
• Maintain operational accountability for change management.
• Manage staff effectively to achieve goals, ensure motivation, and competence.

Account Management – Managed Services Engagement 

• Drive profitable client growth and margin contribution by managing client relationships, service level agreements (SLAs), and staff performance. Ensure service delivery excellence, and resolution of client issues. Work with client executives to report on adherence.
• Develop an in-depth understanding of our PIH contract.
• Work with sales and customer success teams to identify new opportunities within the engagement.
• Identify and integrate emerging technologies to optimize healthcare delivery.
• Foster a culture of innovation and continuous improvement within the IT department. Champion IT best practices, compliance, and user experience.
• Identify and onboard talent quickly to maximize performance, cultivate strong internal relationships, and drive profitable account management.
• Implement development plans, coach staff, and ensure high performance and achievement of individual and team objectives.
• Regularly communicate company news and team progress against the business plan
• Foster a culture aligned with core Harris company values and mission.

QUALIFICATIONS

Education

• Bachelor’s degree in computer science, information systems, or other technology-related field, or an equivalent combination of education and technology experience.
• MBA preferred

Work Experience

• 15+ years’ information t