Catering Coordinator (Full Time)

About us:

Do you see yourself as a Sales & Catering Coordinator? What's your passion? Whether you're into books, camping, museums, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

Revel in modern design paired with unrivaled hospitality in the heart of the Texas Medical Center at the InterContinental Houston. Adjacent to the world’s largest medical center, our hotel provides easy access to the city's top attractions with METRORail, which is within walking distance of the property. Discover Houston's fine dining, renowned international arts, and famous Museum District. Stay with Confidence in the world's first hotel with the IVP Air Filtration System.

WHAT’S THE JOB? 

 

Work in co-operation with the sales& marketing and catering & convention services team and co-ordinates the preparation and issuance of business proposals and contracts, and bookings for guestrooms and/or event venues.  Proficient in the application of all sales and catering booking systems and processes to maintain customer profiles.  Provide high-level administrative support by conducting research, preparing statistical reports, collecting and processing sensitive data, and also resolving guest issues.

 

Every day is different at IHG, but you’ll mostly be:

 

• Attend the general sales hotline and all incoming telephone calls 
• Acts on guests’ requests, provides initial suggestions on sales inquiries 
• Distributes sales leads immediately for responses within 24 hours 
• Preparing sales-related documents throughout the sales process (e.g. Proposal, Contracts, Corporate Rate Letters, Proforma invoices) 
• Understands the systems and process of checking for the availability of guestrooms and event venues 
• Proficient in the application of Delphi and Opera systems; maintenance and management of database, including the updating of daily revenues 
• Communication and preparation of showroom keys and checking of the showrooms 
• Preparation/consolidation of overseas sales call schedule/appointments for the Sales team 
• Work on educational or familiarization groups in coordination with the Sales team 
• Preparation, requisition, and stock control of collateral, printed material, stationery, corporate gifts, and promotional items 
• Assist with the preparation of new products and services as directed and provide guests with information 
• Attend the sales-related meetings from time to time, and may be required to take minutes of meetings to be circulated accordingly. 
• Liaising with clients to build accurate events bookings 
• Delivering exceptional service standards in-person, by email or over the phone
• Establishing client requirements to effectively facilitate their needs
• Responding to meeting & events inquiries and upselling to maximize sales, occupancy, and revenue
• Other duties as assigned by the supervisor.

 

What We need from you:

• Diploma/Degree in Hospitality Management or related disciplines
• Previous sales, marketing, groups, meetings, and events experience in a hotel 
• Passion for providing excellent client experiences and client engagement
• Confidence in proactively preventing problems and ability to handle service recovery following any complaints
• Love of working in a fast-paced and motivated team with a desire to take the next step in your career
• Excellent attention to detail
• Exceptional administrative and time-management skills
• Willingness to work as part of a team and learn new things

 

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

 

What we offer:

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.  WE OFFER FREE PARKING & FREE MEAL WITH EACH SHIFT WORKED.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

Not Applicable for Colorado Appl