Field Service Supervisor - Ottawa

JELD-WEN is currently seeking a Field Service Supervisor - Ottawa to join our growing team.

 

BASIC FUNCTION:

The purpose of this job is to coordinate and supervise a team of regional field service technicians, ensuring that customers are provided with world class customer service in a safe and timely manner. The Field Service Supervisor is responsible for working with Service Coordinators and the Service Manager to build and sustain an effective Service and Warranty team.
 

PRINCIPAL JOB DUTIES & RESPONSIBILITIES:

• Actively support and participate in the company’s safety and health program
• Supervise the field service team:
  • First point of contact for field service technicians
  • Performance management of field service technicians
• Evaluate project sites for future service work; access, materials (needs & delivery), extent of work, etc.
• Represent VPI at water tests; document, diagnose and remediate failures
• Attend Mock-up and Pre-Construction site meetings
• Monitor materials orders, proactively manage OTD, and adjust schedules around delivery challenges
• Develop and implement field service best practices & procedures
• Ensure Service Reports and completed daily, and information is accurate
• Train and mentor field service technicians.
• Maintain up to date safety and certification standards
• Resolve customer complaints and ensure customer satisfaction
• Stay up-to-date on the latest product development and production techniques,
  • Communicate updates to team members

SCHEDULING:

• This position is regularly scheduled to work 5 days per week / 9 hours per day,
• Must be able to work off shifts to support/fill in for team
• Travel as required
  • 25-50% of travel per year is typical

REQUIRED SKILLS AND EXPERIENCE:

• Knowledge and application of basic problem-solving skills
• Must possess the ability to learn quickly, be self-motivated and work well independently
• Excellent customer service skills