Executive Director, Business Relationship Support Senior Manager

Corporate & Investment Bank (CIB) delivers a comprehensive suite of banking, capital markets and advisory solutions, including a full complement of sales, trading and research capabilities, to corporate, government and institutional clients. We focus on our clients' overall financial needs, with consideration and respect for their total relationship with Wells Fargo.

Commercial Real Estate (CRE) provides a fully integrated platform of banking, financing, and capital markets solutions to commercial real estate clients including financial sponsors, institutional investors and asset managers, regional developers, and public and private corporations.

About this role:

Wells Fargo is seeking a Business Relationship Support Senior Manager to lead Treasury Monitoring Portfolio Management and relationship support activities for the Charlotte market. This role is responsible for managing and developing a team that supports business customer portfolios, while partnering closely with Relationship Managers and cross-functional teams to deliver consistent execution, effective risk management, and a strong client experience. The role plays a critical leadership position in supporting client onboarding, implementation, ongoing servicing, underwriting and exposure monitoring, and operational issue resolution. The leader will act as a senior escalation point and will influence outcomes across sales, product, operations, and risk organizations.

In this role, you will:

• Lead the Treasury Monitoring Portfolio Management and Business Relationship Support function.

• Manage, coach, and develop a team of Treasury Monitoring Portfolio Managers professionals to ensure consistent execution and high performance

• Oversee the end-to-end client experience, including onboarding, implementation, and ongoing servicing, partnering with Relationship Managers and cross-functional teams such as Global Payments & Liquidity, Product, Operations, and Client Lifecycle Management

• Serve as a senior escalation point for complex client, product, operational, or risk-related issues, ensuring timely resolution and strong client outcomes

• Partner with Relationship Managers on client strategy, growth opportunities, and on-site or client-facing engagements

• Identify and maximize growth opportunities while supporting proactive outreach and portfolio strategy

• Ensure strong risk management practices, including adherence to policies, regulatory requirements, internal controls, and compliance monitoring programs

• Oversee underwriting and exposure monitoring activities related to customer treasury and business portfolios, ensuring accuracy, timeliness, and compliance

• Evaluate audit and compliance results, work with business management to resolve issues, and address deficiencies to achieve satisfactory ratings

• Identify opportunities for process improvement, operational efficiency, and risk control enhancement

• Interpret, implement, and develop policies and procedures to support compliant, effective execution and interaction with management, teams, and customers

• Determine appropriate strategies and actions to meet business objectives

• Allocate people and financial resources appropriately to support business priorities

• Lead by influence and example, collaborating effectively with and influencing professionals at all levels, including more experienced managers

• Support hiring, onboarding, and talent development to build a strong pipeline aligned to business objectives and strategy

• Complete all required assessments, training, and affirmations in accordance with Bank Policies, Audit requirements, and Business Continuity Planning

Required Qualifications:

• 7+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of management or leadership experience

Desired Qualifications:

• Strong leadership presence with the ability to coach, develop, and retain talent

• Demonstrated ability to manage risk and operate effectively in complex, highly regulated environments

• Strong partnership and influencing skills across sales, product, operations, and risk organizations

• Proven focus on client experience, operational excellence, and disciplined execution

• Experience driving process improvements and operational efficiencies across portfolio management or client support functions

Job Expectations:

• Ability to travel as