Job Title

Maintenance Manager

Job Description Summary

Our Purpose:

At C&W Services, we believe that Better Never Settles. We are committed to fostering a positive impact globally by empowering extraordinary people to deliver remarkable results. Join our team and make a difference.

C&W Services provides compelling benefits, including:

A safety-first culture

Dynamic, high-performing environments

Training, development, and advancement opportunities

Weekly pay

Comprehensive benefits starting on your first day

Job Description

Role Overview

As a Maintenance Manager (MM), you will oversee all conveyor and sortation system maintenance operations at a single site for a high-volume grocery fulfillment and distribution center. The MM role is critical to creating a safe work environment, driving key performance metrics, and delivering operational excellence. The facility includes both ambient and chilled environments, requiring a strong emphasis on safety, equipment reliability, and technician readiness across varying conditions. You will manage a team of skilled maintenance technicians and a CMMS administrator. The MM is a primary leader in implementing and sustaining C&W Services’ CPM program, driving continuous improvement and operational excellence in all areas of maintenance operations. As a Maintenance Manager, you will play a pivotal role in shaping an inclusive, high-performing team culture that prioritizes employee growth, safety, and operational efficiency. Your leadership will ensure the seamless execution of maintenance activities while driving continuous improvement and aligning with the strategic goals of both C&W Services and our client.

Key Responsibilities:

Leadership and Strategy

• Lead and align site maintenance personnel with company and client goals.

• Clearly communicate the company’s vision, mission, and strategy to foster operational alignment and engagement.

Employee Development

• Mentor and coach maintenance personnel to elevate skillsets and quality of work.

• Support succession planning and career development through coaching, feedback, and performance evaluations.

• Foster an inclusive and innovative team atmosphere where employees are encouraged to contribute ideas and improvements.

Safety Leadership

• Champion a safety-first culture by ensuring compliance with safety protocols and training completion.

• Partner with Regional Safety Specialists to address challenges and achieve safety milestones.

• Take ownership of safety incidents, managing cases from identification to resolution.

• Conduct and oversee regular safety audits and touchpoints.

Operational Excellence

• Drive performance in preventive maintenance execution and technical skills development.

• Monitor KPIs such as safety audit completion, labor utilization, budget adherence, and PM completion rates.

• Ensure timely resolution of reactive work escalated by client operations teams and implementation of permanent corrective actions. 

Client Collaboration

• Build and maintain strong relationships with site leadership to align goals and address operational needs.

• Participate in Quarterly Business Reviews (QBRs) to identify improvement opportunities and foster collaboration.

Administrative Oversight

• Maintain compliance with timesheets, travel, and expense reports.

• Verify team completion of all required training within specified timeframes.

• Ensure accurate record-keeping within the CMMS of all work orders, part transactions, and labor.

Basic Qualifications

• Education: Bachelor’s degree in Industrial Maintenance, Engineering, Management, or a related field, or equivalent work experience.

• Experience: 3+ years’ experience in maintenance management, with expertise in predictive and preventive maintenance, and proven leadership skills with the ability to manage multiple teams or a single high-complexity site.

• Proficiency in Microsoft Office Suite and Computerized Maintenance Management Systems (CMM