Claims Management Analyst, Technical Third Party Oversight

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Management Analyst, Technical Third Party Oversight  to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Technical Third-Party Oversight Claims

Our industry leading Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

The Technical Third-Party Oversight (TTPO) teams are highly skilled and dedicated claims professionals who provide technical claims oversight and handling of losses adjudicated by a Third-Party Administrator (TPA).  They collaborate with TPAs and internal stakeholders to achieve optimal outcomes on complex and catastrophic claims.

Positions focus on claims in various specialties, including:

• Complex Automobile
• General Liability
• Workers’ Compensation
• Financial Lines
• Property

How you will create an impact

You will blend your technical expertise and your ability to oversee programs and processes to balance the needs of multiple stakeholders, make sound decisions using data, analysis, experience, and judgement, along with a risk mindset to investigate, evaluate, and negotiate claims, ensuring high quality claims handling and a high standard of customer service.  These positions provide the opportunity to engage/work with senior claim and underwriting management, and for growth in the company.

• Analyzing the scope and extent of coverage of primary policies with deductibles.
• Clear and concise written and verbal communication with insureds, TPAs, brokers and underwriters. Make regular and appropriate contact with internal and external customers including leading national Fortune 500 companies. Give guidance to insureds and/or brokers to manage expectations.
• Effectively strategize and budget the litigation of each claim through discussions with counsel, vendors, and insureds.  Establish with defense and coverage counsel clear ground rules to maintain financial control of budget and expenses.
• Maintain and manage a diary system to efficiently manage and resolve assigned claim inventory.
• Independently negotiate high exposure claims with top plaintiff attorneys nationwide including attending mediations and trials as necessary.
• Completing all required file and management reports, participating in roundtables, and performing necessary reconciliation reports with the TPA.
• Property and casualty licenses required. Must be obtained within 6 months.  

What you'll need to succeed

• Experience with Claims Third Party Administrators preferred
• Generally, 5+ years of property and casualty claims handling experience
• Property and Casualty licenses preferred
• Excellent communication, interpersonal, analytical, and persuasive skills
• Proven organizational, time management and customer service skills
• Understanding of claim litigation process
• Motivated individuals who are interested in the potential for an upwardly mobile career path
• Windows XP and Microsoft applications skills necessary
• Successfully complete required licensing examinations and continuing education requirements
• +/ 25% travel

Are you an experienced Claims Adjuster wanting to grow your skills? Are you a defense litigation associate looking for a career change? Are you interested in a claims position where you will handle and control the outcome of some of the most complex claims in our industry? Ready to take your career to the next level? If yes, the Complex Claims Director role may be for you.  We would love to hear from you.

Veterans encouraged to apply.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an