Guest Services Representative, Berkshire Medical Center, Guest Services, Shift: Days, 40 hrs

Job Summary

welcome everyone entering Berkshire Medical Center in a warm, welcoming manner, in order to create a positive first impression. Provide direction, information and escort as necessary to above population, while ensuring prompt attention to problems and safety. Accept and direct a variety of incoming phone calls. Direct volunteers assigned to the information desk in the performance of their services.

Experience

• One-year previous reception experience in a hospital, busy office setting or hospitality experience preferred .

• Excellent communication skills.

Education

• High school or equivalent preferred.

Additional Requirements

• Outstanding customer service skills, demonstrating a friendly, pleasant, and outgoing welcome when greeting anyone entering the medical center.

• Proven ability and experience dealing with agitated/dissatisfied persons.

• Manual dexterity necessary for computer purposes.

• Proven ability to handle multiple incoming telephone calls in addition to "in person" requests for assistance.

• Demonstrated high level of flexibility, with the ability to work independently with minimum supervision.

• Must be able to respond quickly and accurately in all emergency situations, while maintaining a calm demeanor.

• Spanish language proficiency preferred.

• Basic computer skills.

• Excellent communication skills.

• Must be able to read, write, and speak English in a clear, understandable manner, using good grammar and appropriate language.

Schedule

• 7:00 am - 3:30 pm
• Monday - Friday 
• Rotating weekends