Sales Operations Analyst, Deal Desk - US

Hi! Before diving into the job details, let's give you some context on who we are and what to expect when joining the team.

Typeform, launched in 2012 in Barcelona, drives more than 500 million digital interactions per year and integrates with hundreds of other business-critical tools. We’re expanding from a small Barcelona-based business to a truly international and remote company.

Our vision is a world of more personal business relationships. Through our no-code Saas platform, we believe we can create that world by living our mission: To bring people closer with better conversations. We turn digital interactions into human connections, by offering people-friendly forms, quizzes, surveys, and asynchronous video solutions.

To do so, we look for people who are curious, ready to own their objectives, and passionate about taking organizations to their next chapter. But we are aware it’s not for everyone, our environment is perfect for those willing to become a change agent and roll up their sleeves to build our rocket ship.

 

About the role 

The Sales Operations Analyst - Deal Desk will help support the strategic direction for the Sales Team by focusing on process consistency, efficiency, optimization and growth. Working together Sales, Marketing, Customer Success, and Finance this role will work within Revenue Operations to optimize pipeline processes, which include but is not limited to: lead conversion optimization, enforcement of sales standard operating procedures, forecasting, ad hoc reporting, enforcement of best practices, data integrity, and deal desk.

Things you will do: 

• Act as a trusted advisor to the Sales Team (Direct and Indirect) and subject matter expert on all sales operations processes including Deal Desk, best practices, and systems (e.g. Salesforce, Pandadoc).
• Assist with improvements to the sales strategy, territory plans, and sales processes to ensure success for our quota-carrying roles
• Analyze current team performance, areas of strength or potential improvements, and help drive those key insights into measurable business growth
• Manages the closed/won process for the entire Sales Team, ensuring accuracy of data and timeliness of reporting
• Support day-to-day inquiries from the extended sales organization, providing prompt and efficient resolutions to a wide range of issues and developing operational procedures and policies to manage volume
• Develop and maintain standardized operational reports, alerts, and dashboards to monitor overall operational effectiveness, data integrity, and gain insights to improve performance
• Assist/guide the Sales Team (Direct and Indirect) in building non-standard or complex orders
• Partner with cross-functional departments to learn business needs and help facilitate the deal process (e.g. structuring deals/contracts, approvals, and order management)
• Educate Sales Team and train new hires on Deal Desk processes and best practices to ensure that approvals, policies and procedures are properly followed and well documented.
• Review deals for accurate terms, billing information and pricing to ensure that data included in contracts aligns with Typeform's internal systems
• Proactively evolve and improve workflows, processes, and automation to increase the effectiveness of Deal Desk
• Provide insights, reports and recommendations to improving the Sales Process

What you already bring to the table: 

• 3-5 years of experience in a Sales Operations/Deal Desk role
• Proficient in Excel and Google Sheets
• Knowledge of Salesforce.com, admin/power user experience is a plus
• Experience working with DocuSign, Conga, Pandadoc, Salesforce CPQ, Chargebee
• Prior experience working at a B2B SaaS business
• Salesforce Admin experience

*Typeform drives hundreds of millions of interactions per year, powering conversational, human-led experiences all over the world. We are proud to be an equal-opportunity employer. We celebrate diversity and do not tolerate discrimination and harassment of any kind, regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We believe that by celebrating our differences, we can win together.

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