Production Assistant

Application Deadline: 1 May 2025

Department: Accessibility - Production

Employment Type: Full Time

Location: Potsdam, New York

Reporting To: Holly Bullock

Compensation: $18.00 - $19.00 / hour

Description

As a Production Assistant for alternate formats, you will play a pivotal role in the production processes of materials designed for individuals with diverse sensory needs, including but not limited to braille, large print, audio, eText, and conventional print. You will be responsible for ensuring quality control, and maintaining efficiency in the production of alternate format materials.   Candidates must be willing to work evening shifts IE: 3 pm – 11 pm.

MAJOR DUTIES AND RESPONSIBILITIES

PRODUCTION:

• Assist in the day-to-day production and quality control activities to meet client Service Level Agreements (SLA’s) while meeting all Quality Control requirements.
• Become familiar with basic Braille characters to assist in quality checks when producing this media. 
• Ensure customer order processing and shipments are completed as quickly as possible upon receipt. 
• Contribute to the creation of SOP’s (Standard Operating Practices). The plan is to include sign-off by all production employees when developed and a sign-off annually.
• Thorough knowledge of the Payment Card Industry (PCI) security standards.  Ensure you are fully compliant with the relative security standards and processes.
• Assist in maintaining DRP requirements for production.
• Assist in the training of new staff as required.
• Assist supervisor to ensure all customer production reports are accurate and provided on-time.

SKILLS

• Knowledge of alternate format rules and guidelines for producing Braille, Large Print, Audio, and e-Text.
• Self-directed, with the ability to effectively plan your own activities to achieve customer SLA’s.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with staff at all levels.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Flexibility to adapt to changing priorities and deadlines in a fast-paced production environment.
• Excellent computer application skills such as Microsoft Word, Excel, PowerPoint etc.

WORK EXPERIENCE & EDUCATION & BENEFITS

EDUCATION AND EXPERIENCE:

• College degree or equivalent work experience in a relevant field such as printing technology, graphic design, or production management. 

 BENEFITS:

• Be part of a growing company and team. 
• Competitive salary (Commensurate with experience and position and eligible discretionary bonus) 
• Excellent benefits
  • Medical
  • Dental
  • Vision
  • Short Term Disability
  • Long Term Disability
  • Group and Voluntary Life
  • Sick Time Pay
  • Vacation Pay
  • Holiday Pay
• Be part of a rapidly growing software company

 How long will the role be open for?  Until filled.

Salary is based on applicants' credentials.

Prior to submitting an application/resume, review the job description's complete list of job duties and qualifications.

We thank all applicants for their interest in joining our team. Those shortlisted will be contacted.

Should you need any assistance in the application process, please contact csteinbock@crawfordtech.com.

Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.