IT Support Manager

Responsible for managing the daily operations of the Information Services (IS) Service Center to include a 24/7/365 Call Center and Field Technicians implementing activities of technology projects relating to hardware/software resources and support ensuring goals are accomplished for Jackson Hospital and Clinic. May be assigned trainer role within the scope of authority.  

Bachelor’s degree required.  Bachelor’s degree in an associated Information Technology discipline preferred. High School diploma required. Valid State driver’s license is required. ITIL Certification or other ITSM framework (e.g. KCS-Knowledge Center Support, HDI Support Center Standard) through self-study, within 6-months of employment. Other IT Certifications (e.g. COMPTIA A+, Network+ or Security+) desired. Four (4) years’ experience with leading a helpdesk and/or desktop support teams. Two (2) years of similar experience in related field may be substituted for each year of college.