Shift Supervisor

Shift Supervisor

The Shift Supervisor is responsible for leading store operations and personnel in the absence of the store manager and assistant manager. This individual will be the go-to person for the salesclerks to get guidance and assistance during their shift. The Shift Leader will ensure company policies and procedures are followed; while delivering a high level of customer service, overseeing store safety and overall store appearance. The successful candidate must have excellent customer service skills, great oral and written communication, be organized and detail-oriented, and demonstrate the ability to lead by example.

Duties include:

• Coach and direct employees to provide excellent customer service
• Maintain an awareness of cleanliness both inside and outside of the store
• Develop and assign tasks to staff members and oversee completion of tasks
• Order and receive merchandise utilizing inventory ordering guidelines
• Maintain cash and inventory control during all supervised shifts
• Report all environment, maintenance issues and unusual occurrences to the proper authority as well as management personnel
• Open and close registers for staff members, count register drawers, and resolve cash overages and shortages 
• Review end of day reports and assist in preparation of daily paperwork as assigned by manager
• Audit cashier paperwork for accuracy
• Resolve customer issues and approve exceptions to policy for coupons, returns, etc. 
• Train new hires and create development opportunities for experienced staff members 
• Provide recognition and constructive feedback throughout the shift as appropriate  

Qualifications and Requirements

• Candidate must be at least 18 years old
• At least 6 months of experience in the Sales Clerk/Cashier role
• Previous leadership experience and/or demonstrated leadership ability
• Capable of working well without supervision
• Flexibility to work weekend, holiday and/or evening shifts
• Must have reliable transportation
• Excellent customer service skills and demonstrated problem solving skills

·      Ability to effectively communicate with teammates, management, and guests

·      Knowledge of store policies and procedures

·      Ability to read and understand English

·      Ability to read and understand numbers, count, add/subtract

·      Great attention to detail

·      Excellent organizational skills

·      Ability to lift up to 40 pounds