DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona’s children through prevention, services, and support.

PROGRAM SUPERVISOR

Job Location:

2400 AIRWAY AVENUE
KINGMAN, ARIZONA 86409

Posting Details:

Salary: $65,900.0200 annual/$31.6827 hourly
Grade: 21
Closing Date: 2/10/2025

Job Summary:

Under the direction of the Department of Child Safety Program Manager, this position serves as a Supervisor and is responsible for managing the workflow of a unit of DCS Specialists, Case Aides and support staff that are engaged in child safety services.

Job Duties:

Directs, supervises and instructs direct reports according to department and regional policies pertaining to child protective services.

Reviews work products and analyzes facts obtained by DCS specialists. Provides input on cases. Evaluates appropriateness of assessments and decisions made as well as intervention plans, case plans, progress, barriers, placement, services, visitation, etc. to ensure child safety and compliance

Interviews and trains staff within the unit. Develops work schedules.

Meets monthly with employees to discuss performance. Completes employee evaluations. Initiates disciplinary actions, if necessary.

Responds/resolves problems and questions presented by customers, case participants, internal DCS staff, and other stakeholders to address concerns involving policy, procedures and issues related to specific cases.

Attends management staff meetings, training, professional seminars, conferences and participates in problem-solving/decision-making.

Produces, utilizes and sends reports.

Other duties as assigned

Knowledge, Skills & Abilities (KSAs):

Knowledge of:
- Federal and State laws, regulations and directives pertaining to protective services
- Risk assessment practices and procedures
- Principles and Practices of work leadership and management
- Theories of personality development and adjustment
- Policies and procedures of court systems
- Community Resources
- Policies and procedures of GUARDIAN and automated systems

Skill in:
- Verbal and written communication
- Eliciting information through interviews
- Establishing and maintaining work relationships
- Resolving problems
- Delivering public speeches
- Supervisory techniques

Ability to:                                                                                                                                                                                                  ��                                 - Apply the principles and practices of work leadership and the Department of Child Safety Management System.
- Maintain professional boundaries
- Lead by example
- Work as a team
- Recognize employee strength and weaknesses
- Prepare detailed documentation to ensure that the records are accurate to the reported information.
- Perform after hour duties.

Pre-Employment Requirements:

Education: Master’s or Bachelor’s Degree from an accredited college or university
AND
1. One (1) year of experience as a DCS Program Specialist (working titles: Section, Regional, TDM facilitator, Hotline Quality Assurance, Program Administrator Support Assistant, Community Liaison).

OR

2. Four (4) years of combined experience as a DCS Specialist Trainee, DCS Specialist, Investigator Sr., or Assistant Manager.

OR

3. Three (3) years of combined experience as a DCS Specialist Trainee, DCS Specialist, Investigator Sr., or Assistant Manager AND one (1) year of professional-level supervisory experience.

* Note: Professional-level supervisory experience is defined as being responsible for managing personnel, allocating resources, conducting performance evaluations, reviewing salaries, and making personnel action recommendations. Experience must be verifiable.


Must be able to secure and maintain an Arizona Fingerprint Clearance card.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: