Manager Communications and Learning Technology Support Services

Manager - Communications and Learning Technology Support Services in the Troy, Michigan area.

 

This position requires project leadership and interface with all levels of the organization as well as VPS’ Customers. The incumbent must possess the ability to manage key project aspects including requirement gathering, proposal development, communication design, leading Organization Change Management (OCM) initiatives (like AI deployment), developing surveys, analyze their outcome and managing customer relationships, and direct activities of the staff.

Additionally, this individual will be responsible for supporting VPS business development, including planning and submitting applications to win industry awards for excellence and conducting technology demonstrations. The position oversees and coordinates the operational aspects of communications and learning technology support services, acting as a liaison between VPS technology teams, program teams, other functional line management, partners and customers.

Other duties include, but are not limited to:

- Developing mechanisms for monitoring project progress, interventions, and problem-solving with project managers, line managers, and clients.

- Client interface, business development support and proposal development.

- Management of the team including staff motivation, training, and evaluation.

- Management to facilitate workflow and ensure compliance with V2X policies and procedures.

- Some travel may be required.

 

Required Skills: 

- Minimum of six years of relevant project management experience.

- Strong background in communications and learning technology.

- Excellent communication skills, both verbal and written.

- Strong presentation skills.

- Excellent interpersonal skills with the ability to develop strong relationships with customers and co-workers.

- Experience in a consultative role.

- Demonstrated tactical planning and critical thinking.

- Must be able to utilize a system-level approach including integration and leverage of resources.

- Working knowledge of MS Word, Excel, and Project.

- Excellent organization skills.

 

Required Education: 

- Preferred is a Bachelor’s degree in Communications, or a related field.