Senior Manager, Performance Reporting & Insights

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The Prospect, Partner & Customer Growth (PPCG) team delivers member-centric performance marketing that fuels this success by gaining share of premium demand, deepening Card Member engagement, and marketing premium partnerships and products that deliver differentiated membership experiences.

The Senior Manager, Performance, Reporting & Insights will own performance reporting, executive narrative and insight generation across Prospect & Key Platforms and PPCG. This role will serve as a critical partner to channel teams, Marketing Strategy, Investment Optimization, Finance and Analytics, translating performance signals into clear risks, opportunities, actions and investment decisions. They will be a critical member of the Prospect & Key Platforms Leadership Team and help raise the standard for reporting, forecasting, governance and performance culture across the organization.

What You’ll Do

• Own end-to-end performance reporting across Prospect & Key Platforms and PPCG, connecting demand indicators through conversion performance and business outcomes.
• Synthesize channel inputs into clear, executive-ready narratives for senior leadership, including mid-month and end-of-month commentary, Performance Pulse, R&O recaps and business planning inputs.
• Monitor performance trends, anomalies, risks and accelerants, driving timely root-cause analysis and accountability across channel teams and partners.
• Partner with Investment Optimization, Finance, Analytics and Marketing Strategy on forecasts, overlays, scorecards and monthly R&Os.
• Create consistency and governance across metrics, definitions, reporting cadences and source-of-truth materials to improve decision velocity.
• Own and evolve key reporting assets and dashboards, including LLM Prospect Performance, LLM reporting/channel trends, product moments and leadership cheat sheets.
• Synthesize consumer sentiment, competitive intelligence and Comscore insights to contextualize performance and inform channel messaging, investment and optimization decisions.
• Build reporting and forecasting capability across teams through partner enablement, best-practice sharing and stronger performance discipline.

Who You Are

• Analytical, commercially minded and highly comfortable translating data into business implications.
• Strong executive communicator who can simplify complexity and build concise, decision-ready narratives.
• Proactive operator who spots risks early, connects dots across channels and drives action without waiting for direction.
• Highly organized, detail-oriented and comfortable managing multiple high-visibility deliverables at pace.
• Comfortable with ambiguity and energized by a fast-moving environment where priorities can shift quickly.
• Strong partner with a high bar for quality, consistency and team culture.

 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.