Bodily Injury Claims Team Lead, Auto Delivery & Rideshare

Description

About Reserv

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.

We have ambitious (but attainable!) goals and need adjusters who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can’t wait to meet you.

 

About the role

As a Bodily Injury Team Lead at Reserv, you will be a working leader providing support to a claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing adjusting staff doing work to service a commercial auto delivery & ride share client. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

 

Who you are

• Highly motivated and growth-oriented, impactful and influential
• Claims professional - you are knowledgeable and have a track record of success in commercial auto delivery & ride share claims adjudication.
• Strong leader - through formal management experience or a proven track record of peer and project leadership, you have demonstrated the ability to motivate, support, and teach a team to help them excel in their roles.
• Tech-oriented - You are excited by the prospect of building a tech-driven claims organization while delivering an excellent service and have proven results leveraging technology and analytics.
• Passionate - Claims professional who cares about their team, the customer, and their experience
• Empathetic leader - You exercise empathy and patience towards everyone you interact with
• Sense of urgency - at all times. That does not mean working at all hours
• Creative - You challenge existing assumptions and find ways of leveraging technology and the talents of your team to address problems
• Curious - You want to know the whole story so you can make the right decisions early and be decisive when it counts.
• Problem solver - You have the ability to take a ‘deep dive’ into the details of the business while staying focused on the big picture.
• Anti-status quo - You don’t just wish things were done differently; you act on it
• Communicative - You are comfortable with and understand the importance of phone communications throughout the claims process.
• And did we mention a sense of humor? Claims are hard enough as it is!

 

What we need

We need you to do all the things typical to the role:

• Oversee a team of commercial auto adjuster direct reports
• Be consistently dependable in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

• Serve as backup/ leader when the Manager is out of office
• Responsible for initial onboarding tasks/ access and new hire cultural immersion
• SME for first-line questions, escalations, roundtable discussions
• Increased reserve and payment authority with the ability to assist with moderate reviews
• Identify topics and trends to discuss in team Huddles and Elevated Claims Experience Workshops lead/ co-lead by Team Leads, Managers, and other Reserv employees
• Flexibility - you will need to be able to switch from claims handling to coaching and feedback
• Agility - you must have an agile mindset and the ability to pivot from focus to focus in a mom