Assistant Director, University Receivables

Make a difference at one of Florida’s premier institutions for education in science, technology, engineering, and math (STEM). Florida Polytechnic University, ranked the No. 1 public college in the region by U.S. News and World Report, offers a unique working environment that encourages faculty and staff to be part of a culture that prizes collaboration, innovation, and the willingness to go above and beyond to ensure our students and University succeed. Florida Poly offers a small campus academic environment where students form connections with their faculty and peers as they pursue high-value degrees in engineering and applied sciences.

The University is equipped with cutting-edge facilities and equipment and two award-winning, architecturally distinct academic buildings. Its evolving curriculum, designed to meet the needs of industry and provide a life-long educational foundation for students, has helped the institution grow in prominence since its opening in 2014. Florida Poly’s deliberately small classes, affordability, and outstanding graduate outcomes have helped it earn recognitions such as being named a top value school, in the top 25 nationally for affordability, and in the top five best universities in the South for tech students. Accredited by ABET and SACSCOC, Florida Poly is educating some of the brightest minds in Florida and attracting standout talent from across the nation.

   

JOB TITLE

   

Assistant Director, University Receivables

   

JOB DESCRIPTION SUMMARY

   

The Assistant Director, University Receivables, provides strategic and operational leadership for university (and, as needed, Direct Support Organizations) receivables and collections. This role provides direct oversight of student financial operations, including tuition and fee assessment, billing, accounts receivable, collections, and student account systems. This role oversees daily operations, ensures compliance with state regulations and university policies, and partners closely with Finance, Financial Aid, the Registrar, and other campus partners to ensure accurate, efficient, and student-centered business services.

The Assistant Director supervises professional staff, leads process improvement initiatives, supports optimization, and serves as a key advisor to the University Controller on accounts receivable metrics and student financial operations.

   

JOB DESCRIPTION

   

Responsibilities:

Student Business Services Operations (70%)

• Provides leadership and oversight of student billing, other receivables, collections, refunds, and payment plans.

• Ensure accurate assessment of tuition, fees, financial aid, and auxiliary charges.

• Maintain compliance with Florida Statutes, SUS Regulations, and University Policies.

• Other receivables, including, but not limited to, auxiliaries, grants, and DSOs.

• Supervise professional staff and support staff: oversee workload distribution and staffing plans.

• Approve leave, conduct performance evaluations, and provide coaching and development.

• Support recruitment, onboarding, and training of staff and student employees.

• Oversees cost center budget.

Financial Oversight & Cash Management (20%)

• Oversee daily cash management, reconciliations, and internal controls.

• Ensure timely and accurate reporting, including 1098-T processing and year-end close activities.

• Oversees processing and calculation of 1042-S

• Contributes to the financial statement reporting for accounts receivable.

• Partners with the Controller’s office on audits and financial reviews.

Customer Service & Campus Collaboration (10%)

• Ensure high-quality service to students, families, FLPU Foundation, and campus partners.

• Serve as a liaison to Financial Aid, Registrar, Auxiliaries, and other departments.

• Address escalated student account issues, complex inquiries, and other receivable issues.

• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in accounting, Finance, Business Administration, or related field

• Two (2) years of experience in accounts receivable and customer service

• Two (2) years’ Supervisory experience

• In lieu of a degree, any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Experience in student