Homeless Outreach Case Manager - (Entry - Experienced)

Posting number: PG130/0726

Department: City Manager's Office

Job classification: Part Time / Temporary Positions in Pay Range 130

Posting type: Open

Categories: Community Services, Public Safety, Social Services, Law Enforcement, Human Services, Community and Social Services

Summary

This is a Part Time, Non Permanent Position.

Here in Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team. At this time, we have outstanding opportunities available, as we're looking for the "right people" to serve as Case Manager within the City's Homeless Task Force.

First and foremost, the City is seeking individuals who have an unwavering commitment to team-based environment, and recognize that leaders must be focused always on serving their people. For us in Huntington Beach, successful candidates must be genuinely committed to living our organization's behavioral values, which include:

1. Humility... be willing to place the team before self.
2. Exceptionality... be really (REALLY) good at what you do.
3. Social Awareness...say and do those things that bring people together.
4. Passion... recognize the awesome responsibility we have to serve the people of HB.
5. Integrity... live our values authentically.

Outside of these behavioral characteristics, we're also looking for candidates who are ready to grow and develop and who can envision new ways to improve and enhance services.

This position is assigned to the City of Huntington Beach's Homelessness and Behavioral Health Unit and will work directly with individuals experiencing homelessness in Newport Beach as part of an innovative regional partnership between the Cities of Huntington Beach and Newport Beach. The position will provide outreach, engagement, resource navigation, and supportive services aimed at helping individuals achieve housing stability and improved well-being. The ideal candidate possesses effective and cooperative communication and interpersonal skills, a compassionate and caring attitude and the ability to manage multiple projects with excellent attention to detail and customer service skills.

Temporary/part-time employment is restricted to 1,000 hours within a 12-month period (July 1 – June 30) and does not qualify to receive City benefits, except those required by law. The City does not belong to the Social Security system. However, enrollment in an alternative retirement program is mandatory which requires an employee contribution of 7½% of base earnings to the Public Agency Retirement System (PARS). There are no rights to employment and employment may end with or without cause or advance notice. Further restrictions apply to CalPERS Retired Annuitants. 

Examples of duties

The Homeless Outreach Case Manager duties may include the following: conducting outreach to individuals experiencing homelessness at field and street locations, providing case management to assist individuals in linking to supportive services and shelter/housing opportunities, collection of data related to all outreach and engagement services, and working cooperatively as part of the City's Homeless and Behavioral Health division.


The preceding duties have been provided as examples of the essential types of work performed by positions within this job classification. The City, at its discretion, may add, modify, change or rescind work assignments as needed.

Qualifications

Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes: 

Knowledge of: Services to individuals who are homeless or at-risk of homelessness; homeless and/or housing programs available to the homeless community; motivational interviewing and/or other engagement techniques; Orange County Continuum of Care Homeless Services System; shelter and housing operations; mental health and substance use services; positive customer services practices; data collection and report writing; modern office and computer skills.

Ability to: Utilize general office equipment such as telephone, fax, printers, copiers, and computers; learn and apply City policies, procedures, rules and regulations; build trusting relationships with unsheltered individuals and families; collect data; compile and analyze data and prepare accurate reports and correspondence; reason logical