Product Manager - Enterprise

About the Company:

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the Role:  

The Product Manager will be responsible for developing and managing products to support Octave’s partnerships with enterprises. This semi-customer-facing role ensures our platform meets enterprise needs, collecting referrals from medication prescribers and primary care providers to therapists.

Responsibilities Include: 

• Drive enterprise product strategy and define well-scoped product requirements balancing user needs and business goals.
• Partner with Engineering, Design, Product Operations, and business stakeholders to shepherd product solutions through the full product lifecycle: brainstorming, research, wireframing, testing, development, deployment, impact-evaluation, and optimization.
• Gather and incorporate customer feedback and act as the primary contact for large enterprise customers ensuring their needs are heard, understood and evaluated.
• Partner and coordinate with product and eng leaders across areas (e.g. growth, internal tools) to achieve goals.
• Define and track key performance indicators (KPIs) to measure the success and impact of initiatives launched with partners.
• Collaborate with UX/UI designers to ensure the experience is user-friendly and efficient for use by relevant stakeholders.
• Ensure platform interoperability and data transfer with EHRs and other healthcare IT systems.
• Coordinate with internal teams (e.g., Outreach Management, Customer Experience, Care Navigation) and provide product training on new features.
• Ability to travel nationally approximately 20%.

Preferred Qualifications:

• Prefer 4+ years of experience in a product management role (preferably in healthcare) solving complex business problems with demonstrated measurable impact to the business and user experience.
• Knowledge of healthcare regulations (e.g., HIPAA), interoperability standards (e.g., HL7, FHIR), Electronic Health Record (EHR) platforms, and data sharing. 
• Experience with large enterprises (payers, PBMs, hospital systems).
• Excellent communication and interpersonal skills.
• Technical proficiency in data integration, cloud platforms, and database management.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Love to solve complex problems and build solutions that deliver business value.
• Take a hypothesis-based approach and experimentation.
• Synthesize, describe, and optimize complex business processes.
• Quantify impacts, both scrappily and leveraging advanced product analytics tools such as Mixpanel.
• Empathize with the perspective of a broad variety of end-users and stakeholders and share their stories with strong verbal and written communication and interpersonal skills. 
• Assess and synthesize information and share information in an accessible way. 
• Be deeply curious and teachable; a growth mindset towards building new skills and taking on new responsibilities as our business needs mature and change.
• Demonstrate operational and/or cross-functional experience, especially with non-technical partners, coordinate  varied viewpoints to build trust and shared accountability towards outcomes. 
• Nice to have previous experience with:
  • Systems integration
  • Revenue cycle
  • Credentialing
  • Communications/marketing platforms
  • Decision modeling (rules)
  • Business process modeling (workflows)

Octave's Company Values:

The below values drive our day-to-day operations.

• We’re human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
• People deserve better than status quo. We’re willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
• No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
• Partnership paves the path ahead. We don’t operate in a silo, internally or externally. To transf