Medical Receptionist

Medical Receptionist - Wound Care - Jovive Wound Care - Loma Linda

Location: Loma Linda, CA 

Salary: $24/hr

Everybody Has A Role to Play in Transforming Healthcare

As a Medical Receptionist, you play a vital role in our mission to improve lives Answer and screen incoming phone calls, receive and discharge patients in a timely manner, collect payments, and ensure patient forms are completed. At Vituity we know the impact you can have.

Join the Vituity Team. At Vituity we’ve cultivated an environment where passion thrives, and success comes through shared purpose. We were founded in a culture that values team accomplishments more than individual achievements, an approach we call “culture of brilliance.” Together, we leverage our strengths and experiences to make a positive impact in our local communities. We foster this through shared goals and helping our colleagues succeed, and we also understand the importance of recognition, taking the time to show appreciation and gratitude for a job well done.

Vituity Locations: Vituity has opportunities at 475 sites across the country, serving 9 million patients a year. With Vituity, if you ever need to move, you can take your job with you.

The Opportunity

• Greet all patients in a warm, friendly, and professional manner.

• Answer and screen incoming phone calls as well as take and give messages in a timely manner.

• Process patient registrations.

• Distribute and verify accuracy of patient form completion.

• Comfort patients by anticipating their anxieties; answer patients’ questions; maintain the reception area.

• Call for back-office assistance for patients in distress.

• Collect accurate insurance information from patients.

• Forward medical record requests to appropriate Vituity team members as needed.

• Schedule appointments if applicable to the clinical location.

• Accurately post/document payments received.

• Collect co-pays, old balances, and payments for services rendered or other purchased items.

• Discharge patients.

• Transmit necessary and requested documents to RCM team as needed.

• Refer patients to appropriate billing personnel as needed.

• Print and prepare superbills, if applicable to the clinical location.

• Maintain clean, neat, and orderly work area.

• Maintain correct chart order.

• Attend and actively participate in all training, in-services, and staff meetings.

• Process correspondence in a timely manner.

• Maintain patient daily log.

• Protect patients’ rights by maintaining confidentiality of personal and financial information.

• Maintain operations by following policies and procedures; reporting needed changes.

• Contribute to team effort by accomplishing related results as needed.

• If applicable to the clinical location,

• Verify insurance coverage.

• Monitor and maintain business office inventory and equipment.

• Assist with patient rooming and setup, retrieving and restocking supplies, cleaning up treatment area, and other related tasks.

Required Experience and Competencies

• High School diploma or equivalent required.

• 1-2 years of experience in a customer service position, or as a Medical Receptionist required.

• Knowledge of and ability to follow Health Insurance Portability and Accountability Act (HIPAA) privacy law.

• Excellent customer service skills.

• Good written and verbal communication skills.

• Numerical aptitude.

• Basic computer skills.

• Legible notetaking with correct spelling.

• Teamwork oriented and must have initiative.

• Ability to meet deadlines.

• Ability to understand and follow directions.

• Problem solving including being able to work well with difficult/impatient patients and making sure all forms are correct.

The Practice

Jovive Wound Care – Loma Linda, California

• Vituity is about transforming care for the patients it serves, and this service will make an impact on patient lives.

• Advanced Providers will visit patients within their home setting and conjunction with physicians who will be available virtually.

• We anticipate seeing 7300+ patients annually.