Service Delivery Analyst (Temporary)

Want to join a fast-moving company, work among convivial teams, and take part in the global growth strategy of one of the most prestigious and comprehensive portfolios in the wine & spirits industry?

We are looking for a Service Delivery Analyst in Madrid (temporary contract)!

Embark on an exciting career journey with Pernod Ricard, the #1 premium spirits organisation in the world. We proudly manage a portfolio of 240 premium brands available in over 160 countries. Join our team of 18,500 talented professionals spreading 73 countries and contribute to our diverse range of major wine and spirits categories.

At Pernod Ricard, we are "créateurs de convivialité," dedicated to transforming every social interaction into an authentic, friendly, and responsible experience.

Our commitment extends beyond great taste; we prioritize sustainability and responsibility, from grain to glass. Join us at Pernod Ricard to enjoy a fulfilling and dynamic career in the global wine and spirits industry!

You will support the Service Delivery Team by being on site at the IT bar. 

You will be the on-site representation of the Tech Success Directors (coaches end-user on new software or devices) and the Service Management team (ensure correct implementation of incident, change and problem processes). 

You will ensure the correct functioning of technical equipment, and reports service delivery performance to the Service Delivery Manager.

Your key missions:

• Part of the IT Bar, support the Service Desk in the on-site resolution of incidents (repair or replace parts, debugging,…)
• Execute end-user coaching to familiarize local users with devices and the usage of collaboration tools to facilitate adoption
• Ensure the technical efficiency (network, devices, software) of the building
• Consolidate some reporting KPI to report to the Service Delivery  Manager
• Set up workstations with computers and necessary peripherals (routers, printers, etc.)
• Verify operation of computer hardware (hard drive, mouse, keyboards, etc.)
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local area networks to optimize performance
• Maintain records/logs of repairs and maintenance schedule 
• Identify on-site computer or network equipment shortages and place orders

If you recognize yourself in the description below, don’t wait to apply! 

• Experience in resolving L0/L1/L2 incidents 
• Ability to be customer-oriented
• Ability to solve problems effectively & efficiently
• Ability to manage knowledge and ensure knowledge sharing
• Excellent written and verbal communication skills
• Ability to be proactive

Job Posting End Date:

2024-12-09

Target Hire Date:

2024-12-16

Target End Date:

2025-12-15