Product Manager- Digital Frontline

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 6,000 people across the globe who think that’s work worth doing.

 

Product Manager

 

Why We Have This Role

Digital is at the forefront of the experience offered by companies World-wide and is THE make or break touchpoint that impacts revenue, loyalty and customer satisfaction. The Qualtrics Digital Frontline set of offerings are the tip of the spear for our overall CX business with a large installed base and massive revenue growth of >80% year over year.

Joining the Digital Frontline team and Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity.

 

How You’ll Find Success

Product teams at Qualtrics win not just by shipping great products but by driving engagement, usage and value realization for our customers through those products. You love to obsess about data and growing engagement and usage through experimentation as you seek to deliver innovative products tailored for Digital practitioners.

 

How You’ll Grow

• Having product intuition and cultivating customer empathy to positively impact product design, ensuring it resonates with user needs
• Developing compelling stories around your product to emphasize the value proposition
• Utilizing problem-solving skills and adopting a data-driven approach to decision-making, ultimately delivering products with strong adoption rates
• Taking initiative and showcasing adaptability in a dynamic environment, demonstrating the ability to thrive and contribute proactively
• Leveraging interpersonal skills to effectively influence and collaborate across different departments, promoting seamless cross-functional teamwork and driving clarity

 

Things You’ll Do

• Develop product requirements and identify key success metrics
• Collaborate with product team members and partners to define a product roadmap taht aligns with the product strategy
• Analyze usage data and customer feedback to increase product adoption
• Speak with customers globally to understand their needs and gather feedback
• Perform market landscape and competitor analysis
• Partner with our user experience designers to achieve solutions 
• Collaborate with engineering to build high-quality products that reflect end-to-end thinking 
• Work with your engineering team and dependent teams to successfully launch high usage products
• Communicate product value and partner with go-to-market stakeholders

 

What We’re Looking for on Your Resume

• Associates, Bachelor's degree or equivalent experience in business or technology preferred
• 2+  years of PM work experience
• Worked on a customer-facing product
• Ability to work in our Seattle office location
• Ability to analyze and interpret data
• Ability to work independently or as part of a team
• Self-motivated, well-organized, and detail-oriented
• Excellent verbal and written communication skills
• Understanding/interest in the SaaS technology field

 

What You Should Know about this Team

• Design breakthrough digital experiences and constantly improve them with the Qualtrics XM Platf