Secure Infrastructure Availability Lead (TS/SCI w/ FS Poly REQUIRED | 100% Paid Benefits + Sign-On Bonus!)

Total Compensation range of $71,365 - $84,280 per year
Compensation package includes 100% company Funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more......Sound Engineering Solutions is excited to announce a Sign-On Bonus for the successful candidate hired for this role! Join our team during this festive season and enjoy a rewarding career with additional perks.

Active & Current TS/SCI with Full Scope Poly REQUIRED!!!

Job Title: Secure Infrastructure Availability Lead 

Location: Columbia, MD


Key Responsibilities:

• Implementing moderately complex core business processes and assists in process improvement initiatives to enhance customer service. Identifies process matters of significance or enhancements and implements.
• Leading Incident Response during critical outages and ensuring proper notification to management and customer POCs.
• Evaluating employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions.
• Leading incident response during critical outages and ensuring proper notification to management and customer POCs.
• Preparing Daily Report on Incidents/Change/Problem tickets and SLA status
• Preparing summary report on all Major incidents occurring on shift
• Preparing Operations Center scheduling
• Must be able to communicate professionally with all levels of personnel from technicians to senior management.
• Strong time management, communication, interpersonal and presentation skills
• Strong troubleshooting and technical skills in networking and desktop support.
• Experience with enterprise management monitoring tools such as HP Openview, Solarwinds, or Splunk a plus.
• Experience with ITSM tools such as Remedy, Service Now, Service Manager, or equivalent required 
• Experience scheduling in a 24x7 environment

Requirements:

• Active & Current TS/SCI with Full Scope Poly is REQUIRED
• Three (3) years of experience in programs and contracts of similar scope, type, and complexity are required.
• Bachelor’s degree in engineering from an accredited college or university is required.
• Four (4) years of additional network engineering experience may be substituted for a Bachelor’s degree.