FT Professional Support - Customer Relations Specialist-Learning Commons

Title: FT Professional Support - Customer Relations Specialist-Learning Commons

This posting is open until filled

The date after which applications are not guaranteed review is:  10/13/2024

Hours Per Week: 40 Hours

Compensation Type: Hourly Salary

New Hire Starting Pay: $18.94 - $21.20

Employee Classification: FT Support Staff- Union

Level: FT Support-5

Division: Academic Affairs Division - 40000

Department: Learning Commons - 20540

Campus Location: LCC Downtown Campus

Position Type: Temporary/Limited Duration

Bargaining Unit: ASP FT/ESP

To view the applicable labor contract, visit the Labor Relations web site.

For information about the benefits offered, please visit the Benefits web site.

Job Summary:

Driven by compassion, inclusivity, integrity, teamwork, and work-life balance this position is responsible for providing exceptional customer service to internal and external customers for the Learning Commons by utilizing independent and analytical decision making skills. Access, interpret, and apply institutional requirements to inform and instruct students to access and utilize academic resources, schedule and assign tutorial services, and collaborate with other campus departments and programs to support and promote student success. Serve as the backup to the Academic Resource Services Coordinator of the department to manage, procure and track the various academic resources required for students, the department faculty and staff. Ability to work both independently and collaboratively to resolve complicated and unique issues/situations in a timely manner. This position will effectively communicate complex and confidential information with a customer service focus. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to the community college philosophy.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.

Required Qualifications:

Associate's Degree from a regionally accredited institution of higher education, or the equivalent combination of education and/or relevant work experience.

Demonstrated customer service experience such as retail, restaurant, or service center work environment.

Experience using Microsoft Office Suite software (e.g. Outlook, Word, Excel, Access, PowerPoint).

Preferred Qualifications:

Demonstrated experience working in higher educational setting or learning center.

Demonstrated experience with diverse populations.

Experience using College software (e.g. Banner, D2L, and Argos).

Understanding of Customer Relations Management (CRM) systems and/or appointment scheduling processes and software.

Experience with graphic design software (e.g. Adobe Creative Suite, Photoshop, Illustrator or other graphic design tools).

Experience managing or maintaining Social Media platforms and/or Websites.

Multi-lingual

Lansing Community College prohibits sex discrimination in any educational program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at lcc.edu/consumer-information/equal.html.