Senior Conference & Event Services Manager

Company Description

Sprung from the site of a fallow tree nursery, Wildflower Farms, Auberge Collection is a 140-acre retreat in New York’s Hudson Valley, just 90 minutes from New York City. Rooted in meaningful encounters with nature, the property sways with the seasons, surrounded by meadows of native flowers and woodlands. Anchored by its namesake farm with orchards, heirloom gardens, and animals, the retreat offers immersive seasonal experiences like foraging walks, cooking workshops, and healing sessions. A three-mile walking trail links 65 stand-alone cabins, cottages, and suites with the Movement Studio and Maplehouse, a lofty barn home to a dynamic cooking school. Accommodations are immersed in the ever-changing landscape, offering a deep sense of place. Guests are welcomed at The Shop, reminiscent of a well-curated potting shed, and the open-air Great Porch. Dining at Clay, the centerpiece restaurant, features source-origin cuisine that honors the region’s bounty. Thistle offers wild-crafted wellbeing that evolves with the seasons. The property also provides access to neighboring Mohonk Preserve, where wooded trails and cliffs invite world-class hiking, biking, and climbing. Named the Number 1 Hotel in New York State by Travel + Leisure for the 2025 World’s Best Awards and recognized with a One Key distinction from the inaugural Michelin Guide, Wildflower Farms is a basecamp for adventure, craft, and curiosity.

Job Description

Join our team as the Senior Conference and Event Services Manager and become one of the authors of our story. The Senior Conference and Event Services Manager will lead the planning and execution of complex conference, group, and catering events for Wildflower Farms while providing strategic oversight across the entire event lifecycle.

This role is responsible for managing high-value programs, mentoring and guiding event service team members, and serving as a senior operational partner to Sales, Food & Beverage, and resort leadership. The Senior Conference and Event Services Manager will ensure seamless execution from event vision and concept through planning, budget management, on-site execution, and post-event reporting while upholding Auberge service standards and delivering exceptional guest experiences.

Core Responsibilities 

The key responsibilities for this position are: 

• Lead the planning, coordination, and execution of complex group, conference, and catering events while ensuring the highest level of service delivery.
• Serve as a senior point of contact for key clients, VIP programs, and high-revenue events.
• Manage multiple clients and events simultaneously while maintaining exceptional organization, communication, and attention to detail.
• Provide leadership and guidance to the Event Services team, helping to support team development and operational consistency.
• Collaborate closely with Sales, Culinary, Banquets, and other operational departments to ensure seamless event execution.
• Finalize requirements for catering and group events while identifying opportunities to maximize revenue through strategic up-selling and thoughtful event enhancements.
• Prepare and oversee all event documentation including resumes, Banquet Event Orders (BEOs), and daily operational reports, ensuring clarity and accuracy for all departments. 
• Maintain ownership of event timelines, budgets, and logistical planning including meeting space, food and beverage, audiovisual needs, attendee management, shipping materials, and billing coordination.
• Ensure billing accuracy and conduct final bill reviews with clients when required.
• Identify operational challenges and proactively work with colleagues and clients to implement effective solutions.
• Integrate industry trends and creative event design concepts where appropriate to enhance guest experiences.
• Participate in site inspections, strategic planning sessions, and the sales process when needed to support business development.
• Maintain strong cross-departmental relationships and foster a collaborative working environment.
• Deliver exceptional client service and proactively respond to client and attendee inquiries in a timely manner.
• Support departmental initiatives, process improvements, and operational efficiencies that enhance the guest experience and team productivity.
• Perform other job-related duties as assigned.

Pay Range: $80,000/year - $85,000/year (DOE)

Qualifications

• Previous 3 years of experience in an Events Leadership position, preferably in five-star hotels
• Must be organized, detail-oriented and able to prioritize simultaneous tasks in a fast-paced environment and work effectively and efficiently to support and maintain good relationships with internal departments, clients, and suppliers
• Teamwork, Customer Service Focu