Member Advisor - Ten Mile Branch

Description

Discover the Westmark Difference!!

Are you looking for a career?  Do you want to be valued as an individual on a team?  Do you want to learn, grow, and make a difference in your community?  Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance.

· 60 % of our employees have been part of the Westmark family for 5+ years.

· 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion.

· 85% of our managers were promoted from within the company.

· Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!

We also have some of the most impressive benefits in the industry:

· Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays.

· Excellent health insurance options for employees and family with shared premiums

· 401k with 75% company match and 2% profit sharing contribution

· Tuition Reimbursement and Scholarships

· Employee Assistance Program (Free counseling and legal services)

Position Summary: The Member Advisor is a multi-functional role that combines teller, personal banking, and lending responsibilities to deliver comprehensive financial services to our members. This position requires a proactive and friendly individual who can handle a variety of tasks, from processing transactions to offering financial advice and lending solutions. The Member Advisor assists with coaching and mentoring peers and plays a key role in enhancing member relationships and contributing to the overall success of the credit union.

Schedule: Average of 36-40 hours within a Monday through Saturday work week

Remote/Hybrid: Not Remote/Hybrid eligible

Travel Requirements: Ability and willingness to travel up to 30 miles to provide coverage and collaborate with regional branches.

Member Service:

• Proactively interact with members to build relationships of trust.
• Provide excellent member service by greeting members warmly, identifying their needs, and offering appropriate solutions.
• Assist members with account inquiries, transaction processing, and problem resolution in a timely and professional manner.
• Educate members about credit union products and services, helping them make informed financial decisions.

Teller Functions:

• Accurately process member transactions, including deposits, withdrawals, transfers, and payments.
• Properly handle cash and negotiable instruments and maintain accurate records of transactions.
• Adhere to security and compliance protocols to ensure the safety and confidentiality of member information.

Sales and Referrals:

• Identify opportunities to cross-sell and upsell credit union products and services, such as loans, credit cards, and savings accounts.
• Refer members to specialized financial advisors for more complex financial needs.
• Participate in promotional campaigns and community events to attract new members.

Account Opening and Maintenance:

• Open new accounts, including checking, savings, IRA, and Term Certificate accounts.
• Assist members with account maintenance tasks, such as updating personal information and setting up online banking.

Lending Responsibility:

• Guide members through the loan application process, explaining terms, conditions, and requirements for various consumer loan products.
• Maintain thorough knowledge of lending regulations and compliance requirements.
• Ability to explain and sell loan insurance products.
• Finalize system-approved loans and approve loans within defined lending authority.
• Seek approval for loans outside of underwriting authority and collaborate to assist the member in finalization.

Problem Resolution:

• Handle member complaints and issues with patience and professionalism, working to resolve them effectively.
• Collaborate with cross-functional teams to resolve member questions and discrepancies and to provide effective problem resolution.
• Escalate complex issues to the appropriate department or supervisor as needed.

Compliance and Risk Management:

• Ensure all transactions, member interactions, and lending activities comply with Westmark policies, procedures, and regulatory requirements.
• Stay informed about changes in banking regulations and industry standards.

Requirements

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