Health Service Monitor

Overview

The Health Service Monitor (HSM) will function as the bridge between the Agency’s Mental Health and Care Management Services and Enhanced Family Foster Care (EFFC) team. The HSM will work with the case planning team to identify children, youth and families who may benefit and be eligible for the services offered to assist with and expedite the referral process for children and their families. The HSM will assist the EFFC Program by assisting with eligibility documents, enrollment forms and consents. The HSM will assist the EFFC program by ensuring children are scheduled for medical, dental, and mental health services. The HSM will facilitate appointments with the agency’s Health Services department and track children’s initial and annual, medical, dental, and mental health services as per ACS and OCFS requirements. The HSM will perform clerical duties under the supervision of the Manhattan Regional Manager.

Founded as an orphanage in 1831, Rising Ground has been at the forefront of evolving community needs. Driven by the belief that each of us can thrive when life has hope and opportunity, Rising Ground provides caring support and proven paths to positive change, helping children, adults, and families rise above adversity, and each year, Rising Ground is a positive force in the lives of more than 72,000 individuals annually. We do this through 101 programs across 138 sites, throughout New York City and Westchester. Our strong belief and commitment to diversity is shown not just through our work with supported people but is integral to the building of a strong staff that reflects the communities we serve. Rising Ground is headquartered in New York City.

Responsibilities

• Develop a process for screening and referring children and families to Mental Health and Care Management Services.
• Meet regularly with program leadership and case planning staff to discuss identified youth and progress with referrals.
• Attend case conference and case plannings, where potential referrals are discussed.
• Work with the case planning team to secure eligibility and work on enrollment for children with complex trauma needs and or qualifying medical conditions to Care Management services.
• Explain the program to parents when needed.
• Refer child for an eligibility assessment.
• Assist with the completion of enrollment forms and consents.           
• Work with the care management team to ensure smooth enrollment into the program. Work with the case planning team to determine children who are eligible for CFTSS or Article 31 mental health services.
• Explain the program to parents when needed.
• Refer child for an eligibility assessment.
• Assist with the completion of enrollment forms and consents.
• Create and manage a tickler that tracks all initial and annual child health services. This includes medical, dental, mental health assessments, and care management services. Ensure accuracy of tickler and update monthly.
• Liaison with Health Services to schedule all children medical, dental, and mental health appointments.
• Liaison with foster, pre-adoptive and child parent for appointment availability and follow up with reminders to child’s caregivers of child’s scheduled appointment date and time.
• Ensure and track diligent efforts to schedule child appointments and share feedback with   case planning team   on children who have missed appointments.
• Review child/ family medical consent forms for accurately prior to submission to Health Services department.
• Assist Health Service department with ACS medical audit preparation.
• Conduct clerical duties, i.e.  photocopy, emails, filing and process letters for mailings.
• Willing to travel within the five boroughs.
• Maintain Adoption and KinGap case records
• Performs related and similar duties as assigned by Manhattan Regional Manager.

Qualifications

• AA degree Preferred.
• Strong engagement and collaboration skills
• Experience in child welfare and/or mental health services to children and families in understanding regulations.
• Computer literate and strong knowledge of Excel 
• Initiative-taking and ability to work independently.
• Excellent organizational skills, ability to multitask, meticulous.
• Effective communication skills both written and verbal.
• Ability to carry out assignments with attention to accurateness, thoroughness, and timeliness and with minimal supervision.
• Excellent interpersonal and customer services skills.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time