AVP, Change Management and Intake Lead – Credit Risk (Hybrid)

The Change Management and Intake Lead – Credit Risk will oversee the intake, prioritization, and implementation of all credit risk-related changes, ensuring alignment with profitability goals and strong risk management disciplines. This role is pivotal in managing control breaks, supporting business-as-usual (BAU) activities, and maintaining operational excellence within the credit risk framework. The position requires strong leadership, project management, and collaboration skills to work across multiple stakeholders, including risk, operations, technology, and compliance teams, to ensure changes are delivered efficiently, risks are controlled, and profitability targets are met.

Key Responsibilities:

Change Management Leadership:

o   Lead the end-to-end change management process for all credit risk initiatives, including new product introductions, regulatory updates, credit policy changes, and system enhancements.

o   Develop and maintain an intake process that captures, prioritizes, and aligns changes with the organization’s broader credit risk strategy.

o   Oversee the successful implementation of changes, ensuring adherence to timelines, budget, and quality standards while minimizing operational disruption.

Control Break Management & Remediation:

o   Identify and manage control breaks within credit risk processes, ensuring timely remediation to mitigate operational and compliance risks.

o   Collaborate with risk control and audit teams to implement solutions that strengthen internal controls and align with regulatory expectations.

o   Ensure continuous monitoring and improvement of credit risk processes to prevent future control breaks and drive operational resilience.

Business-as-Usual (BAU) Oversight:

o   Manage BAU activities related to credit risk, ensuring that ongoing processes, including risk assessments, reporting, and compliance checks, are executed effectively.

o   Ensure BAU activities support both profitability and risk discipline goals, aligning with the broader organizational objectives.

o   Collaborate with credit risk teams to identify process improvements that enhance efficiency, reduce costs, and maintain high levels of risk control.

Cross-Functional Collaboration & Stakeholder Management:

o   Partner with technology, operations, risk, and compliance teams to ensure the successful delivery of credit risk changes and projects.

o   Lead cross-functional meetings and governance forums to ensure alignment on change priorities, risks, and timelines.

o   Serve as a liaison between senior management and working teams, ensuring that change initiatives are well-communicated and aligned with organizational strategy.

Risk & Profitability Alignment:

o   Ensure that all credit risk changes, control breaks, and BAU activities are managed in a way that aligns with profitability goals and enhances risk management practices.

o   Use data and analytics to evaluate the impact of changes on the organization’s risk profile, making recommendations for improvements where necessary.

o   Collaborate with finance and risk teams to measure the financial impact of credit risk changes, ensuring alignment with the organization’s profitability objectives.

Process Optimization & Continuous Improvement:

o   Lead efforts to continuously improve the change management and intake processes, ensuring they are agile, efficient, and responsive to the evolving needs of the credit risk landscape.

o   Leverage process improvement methodologies (e.g., Lean, Six Sigma) to enhance the effectiveness of credit risk management processes.

o   Foster a culture of