MV Lien and Title Correction Specialist

Job Posting Title

MV Lien and Title Correction Specialist

Agency

640 SERVICE OKLAHOMA

Supervisory Organization

MV Research

Job Posting End Date

Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank)

Full/Part-Time

Full time

Job Type

Regular

Compensation

AGENCY SUMMARY

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state.

This position has an annual rate of $36,400.

The Service Oklahoma offers a generous benefits package, including a benefits allowance to off-set the costs of medical, dental, vision, life and disability insurance plans.  The Service Oklahoma will match up to 7% towards an employee’s Defined Contribution retirement plan.  Our employees receive 11 paid holidays, 15 days of paid annual leave, which increases with every 5 years of service, and 15 days of paid sick leave.  Additionally, employees will receive longevity payments based on their years of service with the State of Oklahoma.  

Job Description

POSITION SUMMARY

The MV Lien and Title Correction Specialist is assigned responsibilities for reviewing applications for title and authorizing the issuance of titles on vehicles, boats, and motors for the Motor Vehicle Division of Service Oklahoma.

The Motor Vehicle Lien and Title section plays an essential role within Service Oklahoma.  MV Lien and Title Correction Specialist are responsible for reviewing for accuracy of information submitted to the agency by vehicle dealers, lien holders, Licensed Operators, and other entities. Specialists ensure and verify that all information is correct on liens and title records.  Providing assistance to the aforementioned parties. 

POSITION RESPONSIBILITIES

This job description describes the general nature and level of work performed by the employee assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills.

• Answers incoming calls from Licensed Operators, Dealers, Lien Holders, etc.
  • Address inquiries, resolve problems, or fix errors on liens and titles.
• Aids and assists in recording and releasing liens.
• Responds to questions and inquiries via telephone, mail, fax, or in-person from taxpayers, Licensed Operators, lien holders, other states, and stakeholders.
  • Provides routine interpretation of tax laws or refers more complex questions to the appropriate division personnel.
  • Assists taxpayers and Licensed Operators in complying with the law.
• Reviews documents related to the issuance of vehicle, boat, and motor titles to ensure accuracy, the presence of source documents and compliance with tax laws.
  • Calculates excise taxes and registration fees on boats and motors.
  • Checks vehicle identification numbers and title numbers against the Manufacturer's Statement of Origin and other documents
  • Identifies discrepancies and returns documents to the taxpayer for correction or contacts taxpayer or tag agent for clarification.
  • Authorizes the issuance of such titles.
• Reviews documents related to foreclosure actions on vehicles, boats, and motors to ensure accuracy, the presence of source documents and compliance with tax laws.
  • Identifies discrepancies and returns documents to the taxpayer for correction or contacts the taxpayer for clarification.
  • Approves the foreclosure action and notifies the taxpayer that he/she may obtain a title.
• Provides routine interpretation of tax laws or refers more complex questions to the appropriate division personnel.
• Assists taxpayers and tag agents in complying with the law.
• Reviews issued titles from both tag agents and agency personnel to ensure such actions were in accordance with applicable tax laws.
  • Proofs vehicle identification numbers and title numbers against Manufacturers Statement of Origin or other documents.
  • Identifies discrepancies.
  • Returns titles and supporting documents to the Licensed Operator or owner of record specifying the information needed.
• Reviews and audits a record prior to release of Oklahoma title.            
• Prepares title and foreclosure documents for imaging.
• Responsible for processing lien releases by lienholder request