Manager of Customer Service - Onsite Bohemia, NY

We are seeking a Manager of Customer Support for North America for our teams based in Bohemia, NY and Marlborough, MA.
In this position you will enable an elevated level of customer service through the sales order processing cycle.

Grow with Us - Your Responsibilities

• Lead and support a team of 8-10 global OPMs on daily operational tasks and projects

• Ensure adherence to global business processes and strategies

• Support daily order handling, purchasing, import/export, and order escalation activities

• Drive excellence in delivery with rapid escalation actions and establish strong relationships with internal and external stakeholders

• Define, communicate and manage client standards and changes, and participate in sales reviews and proposal development

• Clear management of the escalation process to ensure a high level of delivery reliability is adhered to.

• Review and address inventory, safety stock, consignment, logistics, and customs issues

• Provide internal training on sales systems and organize customer workshops

• Regularly report on order processing, inventory, and operational performance, and execute strategic initiatives to align departmental objectives with company goals

What Will Convince Us

• You have an academic degree in the field of business administration or a related field. Or high school or trade school and 6+ years of order processing management experience

• 3+ years of order processing management experience required

• 2+ years of leadership and team management experience

• Strong track record in global project management, with a hands-on mentality, sense of urgency and focus on driving tasks to completion

• Excellent communication skills across all hierarchical levels and functions

• High degree of adaptability and flexibility in a dynamic, fast-paced work environment

• Progressive attitude towards change and a passion for continuous improvement.

• Analytical mindset, self-motivated, energetic, and results-oriented – able to perform under pressure

• Solid proficiency in common business software applications such as Microsoft Office, SAP and Salesforce

• Strong working knowledge of SAP (S/4 Hana)

• Ability to travel internationally, (estimated once per quarter)

• Identification with our core values: Sustainability, Openness, Enjoyment

Compensation for this position will be a base salary between $85,000 and $110,000 depending upon experience and qualifications.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class.

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