Principal Technical Writer (Network Security Platform)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

The Palo Alto Networks TechDocs team directly helps our customers improve their security posture to best protect against cyber threats. As a part of the R&D organization, we work hands-on with products and serve as the voice of our users during the development cycle. 

This is a principal writer role, focused on our new cloud-delivered management platform, Strata Cloud Manager. In this role, you’ll:

• Partner with product management, engineering, UX, and QA teams as you write content that helps users understand the risks their organizations face, and how to secure their employees no matter where they are. 

• Lead docs releases and drive docs feature requirements across multiple product teams and within TechDocs.

• Build relationships with our stakeholders in the field who work directly with customers, to ensure that our content enables our users to discover and adopt new features and to self-service.

In-product content and use-case based documentation is going to play a big role in making this growing product intuitive, and experience or interest in these is great:

• UX content

• Information architecture

• Context-sensitive help

• Plain language

• Diverse content mediums like videos and walkthroughs

About You

•  You’re curious, like to be hands-on with technology, and are eager to learn about cybersecurity.

• You’re user focused and want to make sure that the end-to-end customer journey with the product is as simple and carefree as it can possibly be.

• You’re an avid researcher—you’re not hesitant to dive in to something new and you know how to hunt down the information that you need.

• You know how to prioritize and deliver on immediate requirements, while continuing to look ahead. You anticipate how we can meet user needs not only today, but tomorrow as well.

• You’re a transparent communicator. You like to make sure that everyone is working with the same information; you work towards building consensus, and you set expectations effectively.

• You write content that is both easy-to-read and informative. You have strong critical-thinking skills and use them to ensure that you are providing just the right information for users to achieve their goals.

• You seek and are comfortable receiving different viewpoints and feedback, and you’re thoughtful in pushing back or adapting.

Qualifications

Experience

We’re looking for a seasoned, principal technical writer with a proven track record of writing content that simplifies the user experience.

Experience with security technologies, threat prevention, or SaaS security is a bonus. It’s also great if you have experience with