Manager, Donor Services

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Full Time Onsite
8am to 5:30 pm flexible
1 day hybrid after 90 days of training

Prior experience working in the blood center or red cross

 

Job Summary

Responsible for leading a team of donor services representatives, driving revenue growth through effective fundraising strategies, and ensuring exceptional donor experiences.

Essential Functions-Manage and provide guidance to a team of donor services representatives, including hiring, training, coaching, and performance management.
-Develop and implement effective fundraising strategies to drive revenue growth.
-Build and maintain strong relationships with donors, ensuring exceptional donor experiences throughout the giving process.
-Set sales targets and KPIs for the donor services team, monitoring performance and implementing strategies to achieve or exceed fundraising goals.
-Develop and implement strategies to enhance donor retention rates, including donor recognition programs, personalized communication, and tailored giving opportunities.
-Ensure fundraising practices adhere to ethical standards, industry regulations, and organizational policies.

 

Qualifications

Education
Bachelor's Degree Business Administration required or Bachelor's Degree Related Field of Study required

Experience
Business Development Experience 5-7 years required

Fundraising Sales Experience 3-5 years required

Supervisory Experience 3-5 years required

Knowledge, Skills and Abilities
- Knowledge of fundraising strategies, techniques, and best practices.
- Strong leadership and team management skills, with a track record of building and motivating successful teams.
- Excellent communication and interpersonal skills, with the ability to engage and build relationships with donors at all levels.
- Results-oriented mindset, with a proven ability to meet or exceed fundraising targets.
- Strong analytical and reporting skills, with the ability to interpret data and make data-driven decisions.
- Familiarity with CRM systems and fundraising software.

 

Additional Job Details (if applicable)

 

Remote Type

Hybrid

 

Work Location

60 Blossom Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

$79,560.00 - $115,720.80/Annual

 

Grade

7

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilitie