Commissions Specialist (Work From Home)

Job Family

Operations - General

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

     

Who We Are 

  

We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life.  

Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. 

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. 

What We Do 

 

Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. 

 

Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com.  

Job Description Summary

Research, reconcile and process high volume, high dollar agent commission payments for Transamerica Financial Advisors and/or World Financial Group. Answer commission related questions from agents and providers.

Job Description

Responsibilities

• Support semi-weekly commission cycles for multiple providers in the U.S. including Puerto Rico, and Canada.
• Key commission activities into commission systems for non-platinum providers.
• Ensure payments and statement processing are accurate and on time to prevent non-compliance with regulatory authorities (i.e. FINRA, SEC, IOI, etc.) and auditors.
• Verify when deposits/funding are received and reconcile against compensation data.
• Resolve pending, on hold, and chargeback items.
• Respond to routine agent inquiries; escalate to higher level staff as needed.
• Follow administrative procedures to ensure segregation of duties in compliance with SOX. 
• Communicate with multiple third party providers regarding compensation issues on a variety of products. 
• Run basic queries using SQL and other systems.
• Research commission and balancing issues and escalate to higher level staff for resolution as needed.

Qualifications

• Bachelor’s degree in accounting or business field, or equiva