CUSTOMER SERVICE ANALYST II - 76002473

Requisition No: 860609 

Agency: Highway Safety and Motor Vehicle

Working Title: CUSTOMER SERVICE ANALYST II - 76002473

 Pay Plan: Career Service

Position Number: 76002473 

Salary:  $35,330.52 Annually 

Posting Closing Date: 09/30/2025 

Total Compensation Estimator Tool

Division of Motorist Services

 

Bureau of Commercial Vehicles and Driver Services

 

*Career Services*

 

*Open Competitive*

 

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

 

Contact Person: Heather Cunningham (850)617-2831

 

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

 
Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan  

 

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

  

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

 

Duties and Responsibilities
As Customer Service Analyst II, you will receive telephone and email inquiries and research and resolve complaints and questions from other state’s Commercial Driver License Information System (CDLIS) / Problem Driver Pointer System (PDPS) help desks, driver license field offices, American Association of Motor Vehicle Administrators (AAMVA), Federal Motor Carrier Safety Administration (FMCSA), Transportation Safety Administration (TS) and the public concerning commercial driver licenses and POPS. The incumbent is authorized to operate a computer, to verify the eligibility of a driver, and to screen, count, and update driver license records, as necessary. The incumbent is also responsible for independently determining the proper action from error listings to add, delete, or modify driver records. If you enjoy keeping busy while at work and enjoy an environment that strongly values and emphasizes great customer service, you should consider a career with our agency as a Customer Service Analyst II!

 

Knowledge, Skills, and Abilities

• Proficiency in the use of a personal computer, including but not limited to, Internet applications and Microsoft products, including Excel, Word, and Outlook
• Knowledge of principles and processes for providing customer service
• Ability to find information and identify essential information
• Ability to listen to what other people are saying and ask questions as appropriate
• Ability to communicate effectively verbally and in writing
• Ability to talk to others to effectively convey information
• Ability to use independent judgement to make decisions and answer questions

 

Preferred Qualifications
Preference will be given to candidates with the following:

• Experience using Microsoft Word and Excel
• Experience working in a professional office setting
• Experience reviewing and examining documents

 

General Information