PARALEGAL

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

PARALEGAL

About the Role

We’re looking for a highly experienced Senior Paralegal to help our Product Legal team operate more efficiently, consistently, and at scale. This position supports the Services business unit, with focus on legal operations, project execution, and knowledge management for the product legal team.
This is a legal operations and project management role—ideal for someone who enjoys building structure, improving processes, and driving adoption of standardized ways of working.
You’ll partner closely with attorneys and cross functional teams to strengthen how we manage legal work across a global product portfolio. You won’t be expected to provide legal advice or independent legal judgment. Instead, you’ll manage the operational systems and processes that allow attorneys to devote their time to high-value legal analysis and decision-making.

What You’ll Do

Legal Knowledge Management
 Own and maintain a central repository of legal templates, playbooks, and reference materials
 Organize and keep current a clause library and approved contract language (under direction of attorneys)
 Establish practices to improve how information is captured, structured, and shared to promote reuse and consistency
Project Management & Coordination
 Manage and coordinate multiple legal workstreams concurrently—including timelines, owners, dependencies, and deliverables
 Prepare and maintain practical trackers, dashboards, and status updates for attorneys, stakeholders, and leadership
 Support cross team initiatives by ensuring follow ups are completed, decisions are documented, and actionable next steps are tracked
 Track and report on operational metrics (e.g., request volumes turnaround times, template usage) in support of trend analysis and reporting
Process Improvement & Standardization
 Design and implement of standardized, repeatable legal workflows (e.g., intake, review steps, template usage)
 Identify opportunities to improve efficiency, quality, and consistency through clearer processes and reference materials
 Help establish and maintain governance of legal intake and prioritization process to promote consistency and appropriate allocation of legal resources
 Assist in harmonizing legal practices across teams, regions and product lines
Automation & Operational Enablement
 Lead the operational rollout of workflow improvements and automation initiatives by documenting processes and coordinating inputs across Legal, Operations, and Technology teams
 Drive change management and adoption for new or updated legal tools, templates, and processes, including communications, documentation, and trainings.
 Help scale best practices that reduce turnaround time and increase consistency
Attorney-Led Initiatives (Coordination Only)
 Provide project coordination (not legal analysis) for attorney led initiatives (e.g., structural clean ups, master agreement organization, and cross portfolio alignment efforts)

What This Role Is (and Isn’t)

 This role focuses on legal operations, project management, knowledge management, and continuous process improvement.
 This role does not include: providing legal advice, acting as a legal reviewer with independent judgment, or holding signatory authority.

What You Bring

Required
 7+ years experience as a paralegal, legal operations specialist, or legal project manager
 Strong ability to manage multiple priorities, keep projects on track, and improve how work gets done
 Excellent organization skills and attention to detail
 Strong communication skills—clear, concise, and practical
 High integrity and comfort handling confidential information

Preferred
 Experience supporting product, technology, or commercial legal teams
 Experience building or managing template libraries, clause banks, or playbooks
 Experience working across time zones and with globally distributed teams

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteris