Senior IT ERP Business Systems Analyst - SAP ISU Billing

Requisition ID:  90936 

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

 

Position Specific Description

 

This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided. Strong background in SAP Industry Standard for Utilities (ISU) Functional Billing Configuration with hands on experience. Able to provide Billing Solutions for various projects.

 

 

Job Duties & Responsibilities

 

• Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes, and enhances existing or new systems

• Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology to manage development activities

• Automates the handoff of code releases from development to operations (DevOps)

• Participates in the change management and service ticket management processes including receiving, resolution monitoring, and ensuring customer satisfaction

• Leads projects when needed and builds strong working understanding of the solution being delivered

• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems

• Designs, develops, and tests experimental application work to test new ideas with bounded cost and time frames

• Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation

• Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required

• Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed

• Performs other job-related duties as assigned

 

 

Preferred Qualifications

 

• Bachelor's - Information Systems

Job Overview

Employees in this role are responsible for specification and configuration of SAP application enhancements and proactive identification of opportunities to use SAP functionality to better support business processes, along with providing end-user support. Individuals will work with project managers, Enterprise Resource Planning (ERP) Managers, and information technology and business representatives to keep abreast of operational issues, initiatives and strategies with a potential SAP impact.

Job Duties & Responsibilities

•  Possesses a strong familiarity with business processes that are in their area of business focus

•  Establishes and manages effective customer relationships with users of business, financial and operations systems as well as technical team members

•  Applies advanced analytical skills within functional area to decompose work into manageable value-based units

•  Responds to requests, identifies conflicts, and make recommendations where needed

•  Devises or modifies procedures to solve complex problems

•  Uses knowledge of business processes to identify interdependencies and functional gaps

•  Builds strong working understanding of the technical solution being delivered and can analyze and determine failure points in the solution

•  Contributes to the application testing process directly and in support of end users

•  Creates and updates documentation, as appropriate for selected project framework

•  Maintains a familiarity with market trends in technology

•  Performs other job-related duties as assigned

Required Qualifications

•  High School Grad / GED

•  Bachelor's or Equivalent Exper