Quality Assurance Supervisor

Shift: 8:30pm to 5:00am on Sunday, Monday, Tuesday, Wednesday, Saturday with Thursday and Friday off

Essential Functions:

• Tracks all maintenance calls identified by Chimes and enters into Maximo daily
• Tracks janitorial work orders, analyses data and generates reports as required
• Collects data, identifies trends and interprets/analyzes data in weekly and monthly reporting to include tracking QC inspection results, , evaluating response times, identifying recurring deficiencies, recommends improvement opportunities, generates graphs and charts to illustrate data analysis results
• Trains staff on use of Restroom Alert and JAMS
• Complies with all Agency policies & procedures and follows contract specifications
• Handles duties with judgement, tact, and accuracy
• Utilizes an Android device and computer for data input and retrieval of information as required
• Sets up, handles, maintains, and forwards all paperwork and reports in a timely manner
• Maintains flow and output of work
• Maintains continual communication with the MAA and BWI Airport Operations Center during normal working hours to respond to concerns and provide information as required
• React immediately to custodial emergency situations
• Create, track, trend and analyze terminal use based on data furnished by MAA, direct observation or other data collected by Chimes
• Analyze reports and requests to determine action needed, recommends corrective action as required
• Act as QA Manager when QA Manager is unavailable
• Oversee and inspect the cleaning activities of the custodial staff assigned to a specific area of responsibility.
• Identify sub-standard cleaning procedures, processes and misuse of materials and assist in correcting any deficiencies found
• Provides assistance to visitors, coworkers and employees as needed
• Attends all meetings and in-service training and relates information to employees
• Passes and complies with CPR/first aid training and OSHA training
• Attends work regularly and follows assigned schedule
• Works cooperatively with others including all staff, supervisors, administrators, co-workers, community professionals, customers, vendors, and the public
• Maintains confidentiality
• Observes BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
• Ensures that all staff members observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)

 

Secondary Functions:

• Performs data analysis and develops reports upon MAA request
• Performs other duties as required

                  *Duties, responsibilities, and tasks may change at any time with or without notice

 

Physical Abilities Needed to Meet Work Demands:

• Ability to sit for long periods of time
• Ability to bend and reach overhead
• Ability to place documents in and retrieve them from file cabinets
• Ability to lift, carry, and push up to 20 lbs. regularly and up to 50 lbs. as needed
• Ability to stand/walk for long periods of time

 

Job Competencies Needed for Success on the Job:                      

• Ability to work independently and collaboratively with others
• Ability to communicate effectively with employees and MAA staff
• Ability to follow instructions accurately
• Ability to make decisions and solve problems
• Ability to plan, implement, organize, and prioritize
• Ability to be flexible and dedicated to quality and customer service
• Ability to manage multiple tasks effectively
• Ability to react immediately to emergency situations
• Ability to read, write, and speak (communicate and relate information) English
• Ability to type and use technology for completion of specified job duties
• Ability to manipulate numbers
• Ability to maintain and submit reports, logs, and other paperwork or electronic documents in a timely manner
• Ability to understand and comply with safety procedures and environmental requirements
• Ability to use and care for equipment properly
• Ability to complete tasks in a timely manner with numerous interruptions
• Ability to attend work regularly according to assigned schedule and company policies
• Ability to work a flexible schedule as required including weekends and holidays
• Ability to attend and participate in training and work related meetings
• Ability to demonstrate integrity and ethical standards in job performance
• Ability to deal with others in a positive, enthusia